I've ordered online - How do I know if my order has gone through ok?

When you order online, a confirmation message will appear on your computer screen after your order has been registered with us. You will also receive an automated confirmation email to the email address you have given us.

Your web order number and order details will be displayed in the confirmation email. Your order details will also appear  in Order History. To see this, please log in to our website and click on View Orders.

If you have not received a web order number or confirmation email, please contact us by using our contact button below.

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Where is my order?

For UK orders, our aim is to deliver your order within 3 working days of dispatch.
Please allow 7 working days before chasing your goods and up to 28 days for any items that are out of stock when you order.

For international, we expect delivery to be within 3 - 7 days of dispatch and delivery will be by courier Monday to Friday during local country business hours with a signature service.

If you ordered online, you can log in and visit Order History in My Account to monitor the progress of your delivery.

To progress orders placed via telephone or mail order, please contact Customer Care on 0161 286 4321.

We deliver throughout the UK using our Hermes courier network of over 1800 local delivery agents. This makes your deliveries more secure and gives the added flexibility of evening and weekend deliveries in many areas. We have to allow 7 working days for delivery before we can raise an enquiry with our couriers.

Cotton Traders Ltd also deliver to Channel Islands and BFPO - for delivery to these areas, please allow a little longer.

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Will you tell me when my order has been dispatched?

If you have placed your order online, providing you have entered the correct email address when placing your order, we will send email confirmation when your order has been dispatched from our warehouse.

If you placed your order by telephone, stock availability and due dates should have been confirmed by one of our advisors.

If you placed your order by post, a letter will have been sent if your order was subject to a delay of more than 7 working days.

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How will I know if my order is delayed?

When placing your order via our website, you will have been advised of the expected delivery date for your items. If there is a further delay outside of this date, we will inform you in writing or by email.

Any orders sent in via mail order will receive a letter advising them of an expected delivery date if goods are not available for 7 days.  If there is a further delay outside this time, we will send a further letter to advise.

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