Privacy and Cookies

Privacy Statement

Our Commitment to Privacy

This policy covers how Cotton Traders Limited collects data from you, how we use that data, and whether we will disclose or transfer that data to anybody else.

1. Introduction and General Terms

Cotton Traders Ltd is committed to protecting your personal information in compliance with all applicable laws concerning the protection of personal data, including the Data Protection Act 1998 and the EU General Data Protection Regulation (GDPR). This Privacy and Cookies Policy relates to our use of any personal information we collect from you when you enquire about or use the services provided by Cotton Traders.

This Policy explains the following:

• What information we might collect about you
• How we might use the information we collect about you
• When we might use your details to contact you
• Whether we will disclose your details to anybody else
• Your rights regarding the information we collect about you
• How we use Cookies and how you can reject them

If you have any questions or comments about this Privacy and Cookies Policy, or the data we hold about you, please contact The Data Protection Officer, Cotton Traders House, Atlantic Street, Altrincham, WA14 5GZ by post.

2. Who we are

Cotton Traders is the trading name of Cotton Traders Limited, a company incorporated and registered in England & Wales with company no. 02125768. Our registered office is Cotton Traders House, Broadheath, Altrincham, Cheshire, WA14 5GZ.

3. What information will Cotton Traders collect about me?

Cotton Traders will collect personal information about you when you enquire about a service, shop in-store or place an order online, over the telephone or by post. This information might include your name, postal address, email address, telephone or mobile number, date of birth, plus any products purchased.

We also collect information about how you use our website, including unique online identifiers such as IP addresses which can identify a specific computer. For more information, please see our Cookie Policy.

4. How will Cotton Traders use the information it collects about me?

We will use your personal information for a number of purposes, including the following:

• To provide our services and fulfil your requests and enquiries
• To keep you informed of products and promotions that might be of interest to you
• For analysis and research purposes, helping us provide you with the highest quality products and services possible

5. When will Cotton Traders contact me?

We will only use your personal information in connection to our relationship with you, or in order to provide you with the goods or services you have ordered or requested from us.

6. Will I be contacted for marketing purposes?

Where you have agreed to receive such information, we will only send you postal and email marketing that may be of interest to you. By choosing not to opt out when you place an order or make an enquiry, you agree to receive marketing information from us about our products and services.

You can change your preferences for receiving marketing communications through the ‘My Account’ section of our website, or if you’d prefer to speak to one of our advisors, please phone our friendly UK contact centre on 0161 286 4321.

We will not pass on your details to third parties for the purpose of marketing their products or services.

7. Will Cotton Traders share my personal information with anybody else?

We will only share your personal details with organisations that are contracted to fulfil your orders. To help us gain a more thorough understanding of your requirements, we may also share your information with our customer database hosting company.

8. How long will Cotton Traders keep my information?

We will hold your information on our systems as long as is necessary for the relevant activity, or in order to meet a particular obligation.

9. Can I be forgotten?

In order to be forgotten contact The Data Protection Officer, Cotton Traders House, Atlantic Street, Altrincham, WA14 5GZ by post stating the nature of your request.

10. Can I find out what personal information Cotton Traders holds about me?

Under the GDPR, you reserve the right to request a copy of the data Cotton Traders holds about you, and to have any inaccuracies corrected.

In order for us to provide this information, you may be required to provide us with formal identification. Please address any requests to the Data Protection Officer, Cotton Traders House, Atlantic Street, Altrincham, WA14 5GZ stating the nature of your request.

Internet Security

All data provided to the Cotton Traders web site is treated with the utmost sensitivity. Data is coded using advanced techniques and is transferred via a maximum safety connection (SSL). Any account information provided can only be read by Cotton Traders authorised computers.

For more details, please read our Security Statement

Version: 20180702

Cookies

What is a cookie?

Cookies are small files stored on your computer or device. They are created or updated when you visit a web site and are used to store information to assist in your web browsing experience.

The Cotton Traders web site utilises a number of cookies to store and track information. Some of these cookies are essential for your browsing experience, without them you would not be able to fully log in or retain the contents of your shopping basket. Other cookies are used to save information about your browsing habits, which can then be used to present you with more personalised and relevant content.

Since cookies only store information, there is no way that they can physically harm your computer or device. However if you wish, you can adjust your browser settings to clear all the cookie files stored by your computer, or alternatively you can disable them altogether. Please note that disabling cookies will also limit your ability to use this website and may prevent you from placing an order. Click the ‘Cookie Settings’ tab below for more information on how to adjust your browser settings.

We also have relationships with a number of carefully chosen suppliers who may set cookies whilst you are browsing this site. These non-intrusive cookies are used to present you with personalised content on this web site and others, and you are free to opt out at any time. Click the 'Cookie Settings' tab below for more information on how to do this.

At Cotton Traders we are committed to protecting your privacy. In compliance with the new legislation we want to be completely up-front and transparent in our use of cookies – see 'Cookie List' tab above for a complete list of cookies used on this web site. In addition we will continue to improve the privacy and cookie control available to you as the new technologies develop.

Web Site Cookies:

This web site uses cookies to anonymously track browsing information, in order to present visitors with personalised product options and recommendations. To reset all cookies from this site, please click the link below. To disable cookies altogether, please view the Cookie Settings section below.

Reset cookies

Third Party Cookies:

We have relationships with a number of carefully chosen suppliers who may set cookies whilst you are browsing this site. These non-intrusive cookies are used to present you with personalised content on this web site and others. Click on the Third Party names below for more information, and details on how to opt-out.

Admedo
(All Pages)
Bazaarvoice
(Product Page, Category Page, Order Receipt)
Bing
(All Pages)
ClubQT (via Oath Analytics)
(All Pages)
Criteo
(Home Page, Search Results, Product Page, Shopping Basket, Order Receipt)
Facebook
(All Pages)
Google
(All Pages)
Google Analytics
(All Pages)
Hotjar
(All Pages)
Kenshoo
(Order Receipt)
Rakuten Marketing
(Order Receipt)
R.O.EYE
(All Pages)
SmartFocus
(Order Receipt)

Share Tools: Some pages on the Cotton Traders web site allow you to share or like the page on various social networks such as Facebook and Twitter. These web sites may also set cookies in your browser. These cookies are not controlled by Cotton Traders so please refer to the websites of these social networks for more information.

Adverts on other sites

Banner Adverts on Other Websites:

Sometimes after visiting the Cotton Traders web site you may notice that adverts appear on other web sites displaying Cotton Traders products, see example below. These adverts are known as 'retargeting' because they use cookies to remember what web sites you have visited, and then present you with personalised advertising.

The data saved in these cookies is completely anonymous and doesn't contain any of your personal details. Cotton Traders are partnered with Criteo for retargetting. If you wish to opt-out of this service, please click here to access the Criteo web site and change your settings in the 'User Choices' section of the page. You can also opt out when you see one of these adverts by clicking the small 'i' in the corner of the banner, and then following the on-screen instructions.

Example:

bannerexample-image
Cookie Settings

Adjusting Your Cookie Settings:

For opting out of various third party services, see the Network Advertising Initiative web site for more details.

In addition you can change your cookie settings within your browser. However, please note that disabling cookies will also limit your ability to use this website and may prevent you from placing an order. Having cookies enabled within your browser will ensure a smooth shopping experience on this site.

How to check cookies are enabled for PC

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Google Chrome

1. On your computer, open Chrome
2. At the top right of the page, click more_vert to open the menu then click ‘Settings’
3. Scroll to the bottom and click ‘Advanced’
4. Under “Privacy & Security”, click ‘Content Settings’
5. Click ‘Cookies’
6. Turn Allow sites to save and read cookie data on or off
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Microsoft Edge

1. Open the Microsoft Edge.
2. Click on the ‘More actions’ button on the toolbar, and select Settings.
3. Search for View advanced settings and click on it.
4. Under Cookies section, select to either ‘Don't block cookies’ (default), Block only third party cookies.
5. Restart Edge
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Internet Explorer

1. Select the gear in the upper-right corner of the screen settings and select ‘Internet Options’ from the menu. 2. Click on the Privacy tab 3. Select Advanced button 4. Under ‘First-party cookies’ and ‘Third-party cookies’ ensure this is set to ‘Accept’ to ensure cookies are enabled 5. To change this tick the ’Override automatic cookie handling’ and choose preferred setting. 6. Click OK and close ‘Internet Options’ box
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Mozilla Firefox

1. At the top right of the page, click menu to open the menu then click ‘Options’ to open the menu then click ‘Settings’
2. On the left click the “Privacy & Security” tab
3. Under the History section, choose ‘Remember History’ to enable cookies.
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Safari

Click on the Cog icon at the top of your browser and select 'Preferences'.
Scroll down to 'Cookies' and select 'Never Ask'.
Click 'Save'.

How to check cookies are enabled for Macs

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Safari

1. Click Safari at the upper-left of your screen.
2. Select ‘Preferences’ from the menu
3. Click the ‘Privacy’ tab
4. Choose your preferred cookie setting
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Mozilla Firefox

1. Click 'Firefox' button at top of browser and select 'Privacy & Security’
2. Under History select 'Firefox will' and select 'Use custom settings for history'.
3. Select ‘Allow sites to set cookies'.
4. Check 'Accept cookies from sites and 'Accept third-party cookies'.
5. Select Keep until 'they expire' and click 'OK'.
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Internet Explorer

Click ‘Explorer' at the top of your browser and select 'Preferences'.
Scroll down to 'Cookies' and select 'Never Ask'.
Click 'Save'.
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Opera

Select 'Menu' from top of browser and click 'Settings'.
Select 'Quick Preferences' and click 'Enable Cookies'.

How to check cookies are enabled for Mobiles

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Safari

1. Click Safari at the upper-left of your screen.
2. Select ‘Preferences’ from the menu
3. Click the ‘Privacy’ tab
4. Choose your preferred cookie setting
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Microsoft Edge

1. Select more_horiz at the bottom right corner of the app, then select ‘Settings’ from the menu.
2. Then select ‘Privacy’
3. Ensure ‘Block Cookies’ isn’t enabled.
4. Or enable to block cookies.
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Google Chrome

1. Open the chrome app 2. At the top right, tap more_vert then select ‘Settings’
3. Under ‘Advanced’, tap ‘Privacy & Security’.
4. Click Cookies.
5. Turn Allow sites to save and read cookie data on or off.