Get in touch

The quickest way to find an answer to your question may be in our Help & FAQ. We update them often so it's a good place to try first before contacting us directly.

If you can’t find the answer to your query in our FAQs and still need to contact us, we have a few options and our team are always happy to help!

The best and fastest way to get in touch is by filling out our Contact Us form - you'll find it by clicking on the button below! Just make sure you complete all the required information so we can answer your query as efficiently as possible.

Please note if you wish to place an order then you can do so either on our website, via our app or by calling our team on 0844 844 1111*

You can also find this form by clicking the 'Contact Us' button at the bottom of the relevant section of our FAQ pages. To visit our Help & FAQ pages, please click here.


For international contact information, click here.

By Email

If you’re getting in touch regarding an order, please include as much information as you can and quote your order number - you’ll find it on your order confirmation email or on your dispatch note.

Please write to us at

By Phone

Orderline: 0844 844 1111*
Available: Mon - Fri (8 am - 8pm) · Saturday (8 am - 6pm) · Sunday (10 am - 6pm)

Customer Care: 0161 286 4321
Available: Mon - Fri (8 am - 8pm) · Saturday (8 am - 6pm) · Sunday (10 am - 6pm)

(* Calls to 0844 numbers cost 7p a minute plus your phone company’s access charge)

By Post

Please write to us at:

Cotton Traders
Cotton Hub
Merlin Court
Atlantic Street
WA14 5NL

Best wishes,
The Cotton Traders team