I've ordered online - How do I know if my order has gone through ok?

If you have placed an order on our website or our app, once the order has been registered with us, it will be confirmed by a message on your screen. We’ll also send an automated confirmation email to your email address.

You’ll find your order number and confirmation of what you’ve ordered on your email, as well as in My Account. To see your order history, just log in to your account and click on View Orders.

If you haven’t received your order number or confirmation email, please get in touch using the contact button below.

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Where is my order?

Please note that, due to the current coronavirus situation, deliveries are taking a little longer than usual. We aim to get your order to you within 7 working days. Thank you for your patience during these uncertain and tricky times.

If you ordered online, you can log in and visit Order History in My Account to monitor the progress of your delivery.

To progress orders placed via telephone or mail order, please contact Customer Care on 0161 286 4321.

We deliver throughout the UK using our Hermes courier network of over 1800 local delivery agents. This makes your deliveries more secure and gives the added flexibility of evening and weekend deliveries in many areas. We have to allow 7 working days for delivery before we can raise an enquiry with our couriers.

Cotton Traders Ltd also deliver to Channel Islands and BFPO - for delivery to these areas, please allow a little longer.

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Will you tell me when my order has been dispatched?

If you placed your order on our website or via our app, we’ll send an email to let you know when it’s on its way!

If you’re placing your order over the phone, our advisors will confirm stock availability and how soon you can expect your delivery.

If you placed your order by post, we’ll notify you by letter if there’s a delay of 7 working days or more.

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How will I know if my order is delayed?

If you placed your order on our website or via our app, you should have received an expected delivery date. If there’s any delay beyond this date, we’ll let you know by email or in writing.

If you placed your order by post or over the phone, we will write to you to let you know when you should expect your delivery if any items aren’t available for 7 days. If we experience any further delays, we will contact you again to let you know.

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