How do I change my billing or delivery address?

To change your billing or delivery address online, simply log in and click Address Book on the left hand side. You’ll now have the option to add a new delivery address or edit any existing addresses. Just remember to click Save Changes once you’ve made your changes.

You’ll also have the opportunity to add or amend your address at checkout when you’re placing a new order.

Please note that your billing address will be your default delivery address, unless you add a different address and select Deliver to this address. This will then be made your default delivery address for all future orders, unless you change it.

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How do I change my email address or password?

To change your email address, simply log in and click Personal Details, where you’ll find the option to update your email address. Click Save Changes once you’ve entered your new address.
To change your password, log in to your account and click Change Password. Just remember to click Change Password to update it on our systems.

Please note any changes made to your account details will also be reflected in our app if you have that installed on your devices, please remember to use your new details when logging into the app

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How do I add my date of birth?

We love to treat our customers, from year-round promotions and exclusive offers to special treats, just for you, on your birthday!

To add your date of birth to your account, simply log in and click on Personal Details, where you’ll have the option to add new information, including your date of birth.

Just remember to click Save Changes to update it on our systems.

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How do I unsubscribe from your mailing list?

To change your communication preferences, please follow these simple steps:

1. Log in to your account

2. Click Communication Options on the left hand side

3. Tick or untick the relevant boxes and click Save Changes

Alternatively, phone our friendly Customer Care Team on 0844 844 1111* or write to us at the address below:

Cotton Traders
Cotton Hub
Merlin Court
Atlantic Street
WA14 5NL

Due to when our catalogues are printed, you may continue to receive a small number of mailings while we remove you from our list.

*Calls to 0844 numbers cost 7p a minute, plus your phone company's access charge

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