Where is my nearest Cotton Traders store?

With stores and outlets across the country, we’re never far away! You’ll find us in your local towns, cities, garden centres, travel sites and other locations nationwide.

To find your nearest store, click here.

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Do you stock all of the styles available online in-store too?

We will always strive to stock as much of our latest collections in-store as we can. In fact, many stores stock items that are no longer available online or via mail order.

If you’re making the trip for a particular style you love, use our handy store locator to find your nearest store and give them a call first to avoid disappointment and check if they have it in stock. Click here to see a list of our stores

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Can I place an order in-store for an item I’ve seen in your catalogue?

Yes, our in-store teams will be happy to place an order for you. It would be useful if you know the product code and the size and colour you need, but don’t worry if you don’t have a catalogue to hand – a member of our team will be happy to help.

Once you’ve decided what you’d like to order, our store assistant will place the order with our friendly Contact Centre on your behalf.

Please note that if you have a promotion you’d like to make the most of, please ensure you make a note of your promotional code and take it with you when you visit the store. Just remember we can only accept one promotional code per order.

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Why are the prices in your retail stores different to those online?

All of our products have an RRP (Recommended Retail Price), however, we often have different promotions and special offers available via either our website or our retail stores. To avoid disappointment, we would recommend comparing the two and choosing the best way to place your order

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How do I return an item I bought in one of your stores?

If your items were purchased in-store, you can return them to any Cotton Traders store or outlet within 28 days of purchase.

If there’s a fault or problem with an item, please take it to a Cotton Traders store so that a member of our team can take a look for you.

If you have a valid receipt, we will strive to offer you a refund. Without this, we will offer you an exchange on the returned goods at their current value.

Under no circumstances can any items purchased in-store be returned by post.

To find your nearest store, click here.

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Do you sell gift cards in your retail stores?

We’re delighted to be able to offer gift cards to customers who shop in-store*. Please note, however, that our gift cards cannot be used on orders placed online, over the phone or by post.

To find your nearest store, click here.

* Gift cards cannot be purchased or redeemed at our Saint Asaph, Cadnam or Diss stores.

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Security and Privacy

Privacy and Cookies

Our commitment to privacy

At Cotton Traders, protecting your trust is our highest priority, and we pledge to keep your personal information safe and private. Cotton Traders observes the code of practice covering the use of personal data as outlined in the Data Protection Act of 1998. We also comply fully with the Consumer Contract Regulations 2013, and the 2003 Privacy & Electronic Communications Regulations.

What this means for you…

We promise never to send you marketing communications without your consent, and will never pass on your details to any other companies unless you have given us permission to do so.

You are free to unsubscribe from our mailing lists at any time. If you no longer wish to hear from us, we will stop contacting you.

The security of your personal data is of paramount importance to us, and we will never store your data for longer than is reasonable.


If you’re placing an order or registering for an account online, you will be asked to provide an email address. This allows us to confirm registration and orders via email, and send you any updates relating to your orders and account.

If you’d prefer not to receive any future offers or emails from us, please log in to your account, choose Edit Communication Options and untick any relevant boxes. Just remember to click Save Changes once you’ve made your changes.

We promise that we will never pass on your details to any third parties without your permission to do so.

Internet Security

All data provided to the Cotton Traders website is treated with the utmost sensitivity. Data is coded using advanced technology and techniques, and is transferred via a maximum safety connection (SSL). Any account information provided can only be read by Cotton Traders authorised computers.

For more details, please read our Security Statement.

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Is your site secure?

In October 2008, Cotton Traders became the first retail merchant in the UK to be officially certified as Tier 1 compliant with the Payment Card Industry Security Standard (PCI DSS)

For more details on shopping safely and securely online please click here

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What is your privacy policy?

To read our Privacy Statement in full, please click here.

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I'm worried that I may have received a fraudulent email, what can I do?

If you think you’ve received a fraudulent email, please use the Contact button at the bottom of this page and we will reply with an address to forward the email to.

Please rest assured that we have worked with leading experts to ensure that our site meets the very highest industry standards.

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Terms and Conditions

What are your Terms and Conditions

To read our Terms & Conditions in full, please click here.

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Gift Vouchers and Gift Cards

Do you sell gift cards?

We offer gift cards in our retail stores* and these can be redeemed in store or online.

Only 1 gift card per transaction can be used but our Customer Care Team are on hand to combine values from multiple cards on to one card.

Please ensure you retain your gift card after use as refunds will be issued to your original payment method.

If you have any queries regarding your gift card, please contact our friendly Customer Care Team on 0161 286 4321.

To find your nearest store, click here.

Your gift card balance can be checked within My Account and also following the link show my balance

* Gift cards cannot be purchased or redeemed at our Bromsgrove, Charlbury, Chilton, Crawley, Diss, Enfield, Hitchin, Lytham St Annes, Mirfield, Norwich and Saint Asaph stores.

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Do you sell gift vouchers?

Cotton Traders gift vouchers can be purchased by contacting our friendly Customer Care Team on 0161 286 4321.

These vouchers can be used on orders placed over the phone or by post, but they cannot be redeemed online or on items purchased in one of our retail stores.

Please see 'Do you sell gift cards?' for more details on gift card options for use online or in store.

To find your nearest store, click here.

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Opening Hours

What are your Contact Centre opening hours?

Our Contact Centre opening hours are as follows:

To place an order, arrange returns or an exchange, or to request a copy of our latest catalogue, please call us on 0844 844 1111 between the following times.

Monday to Friday - 8am to 6.30pm
Saturday - 8am to 6pm
Sunday - 10am to 6pm

If you’d like to speak to our friendly Customer Care Team, please call us on 0161 286 4321 (available Monday - Saturday)

*Calls to 0844 numbers cost 7p per minute, plus your phone company’s access charge

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What are your bank holiday Contact Centre opening times?

Our Contact Centre will be open between 9am and 5pm on bank holidays.

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Catalogue Requests

How long will my catalogue take to arrive?

Your catalogue will be with you as soon as possible…within 28 days at the latest!

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How do I order a catalogue?

To request a copy of our latest catalogue, click here. Please note that you will need to sign in or register with us to request a catalogue. You can also phone our friendly UK Contact Centre on 0844 844 1111* – just select the relevant option to request your catalogue.

Your catalogue will be with you as soon as possible…within 28 days at the latest!

*Calls to 0844 numbers cost 7p per minute, plus your phone company’s access charge

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How do I provide positive feedback?

We welcome all feedback at Cotton Traders and will pass your comments on to the appropriate person or department. 
To pass on any positive feedback, please use the contact button below. We thank you in anticipation.

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How do I apply for a job at Cotton Traders?

We know that we wouldn’t be where we are today without the wonderful team of people behind us. As we continue to grow, we are always on the lookout for individuals with fresh ideas, the confidence to make their own decisions, and a drive for innovation.

If you’d like to be considered for a role in our company, please visit our Careers pagehere for a list of current vacancies. We look forward to hearing from you!

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Cotton Traders and the Environment

What is your policy on environmental issues?

As our business grows, we’re firm believers that it is our corporate responsibility to be mindful of the impact we have on the environment. With that in mind, we will always strive to ensure that our products are ethically sourced, and everything we do – including our print production – is as sustainable as possible.

We are proud that, as the times change and technology develops, so do we. This is no small feat; however, we will continue to collaborate with our suppliers to ensure that as our business progresses, our impact on the planet lessens.

All of our printed materials are sourced from environmentally-aware suppliers. It is of utmost importance to use that all print suppliers echo our commitment to being environmentally conscious, and operate in-line with the ISO 14001 Environmental Accreditation, ensuring that they operate at the best possible environmental standards.

Where possible, our printed materials are sourced from sustainable forests and all of our suppliers operate a robust and comprehensive Recycling & Water Management system. Amongst our supplier lists are the winners of Environmental Printer of the Year 2016/7 in the Print Week Awards 2006.

To read our Sustainability Statement in full, click here.

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What is the history of Cotton Traders

What is the history of Cotton Traders?

While their broad shoulders were certainly an advantage on the pitch, our founders, former England rugby players Fran Cotton and Steve Smith, found that they made shopping for everyday clothes a little awkward…so they set out to make them themselves.

To read more visit 'Our Story'.

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