Returns information
We hope you will be happy with your order, however should you need to return an item, we will promptly refund or exchange any unworn item(s), returned in a saleable condition in original packaging, within 28 days of receipt of your original order. This does not affect your rights to return faulty goods or any other statutory rights.
FREE returns to any store
You can now enjoy new FREE returns to any store nationwide, even if you placed your order online or over the phone...and with over 70 stores across the country, we’re never far away! Simply bring the item with you unworn in its original packaging, along with your receipt or the dispatch note that was included in your parcel. To find your nearest store simply visit our store locator page.
(Excludes Tweedmill, Bressingham and Cadnam stores.)
Pre-paid returns
You can now return items using one of our easy and trackable services. To make returns easier, use one of the returns labels from your delivery note and £2.95 will be deducted from your refund to cover the postage.
Hermes Parcelshops are open early in the morning and late at night, with convenient parking, at 5000 locations nationwide.
- 1. Select a reason for return from the codes on the front of the delivery note for the products you’re returning.
- 2. Please attach your Hermes return label (which can be found on the front of your delivery note) over your address on the parcel.
- 3. Enclose your delivery note in the parcel with your returned item(s).
- 4. Take your parcel to your local Hermes ParcelShop.
- 5. To find your local Hermes ParcelShop please visit Hermes ParcelShop Finder.
Parcels smaller than 61cm x 46cm x 46cm that weigh less than 20kg can be returned via Royal Mail. Remember to ask for proof of postage. Track your return at royalmail.com/track-your-item.
- 1. Select a reason for return from the codes on the front of the delivery note for the products you’re returning.
- 2. Please attach your Royal Mail returns label (which can be found on the front of your delivery note) over your address on the parcel.
- 3. Enclose your delivery note in the parcel with your returned item(s).
- 4. Take your parcel to your local Post Office.
- 5. To find your local Post Office please visit www.postoffice.co.uk/branch-finder.
Other ways to return:
By Post
Select a reason for return from the codes on your delivery note; enter the code in the box next to the item you are returning and enclose your delivery note in your parcel with your returned item(s) to:
Cotton Traders Distribution Centre,
Little Oak Drive,
Sherwood Park,
Nottingham
NG15 0DR
You will need to pay the return postage and we recommend you use a recorded delivery service and keep the proof of postage. We cannot accept liability for goods that get lost or damaged in transit back to us.
*Alternative Courier Collection
To arrange courier collection from your doorstep (£2.95 including VAT and insurance up to £25), go to https://www.hermesparcelreturn.co.uk and follow the instructions.
*To use this service you will require the use of a printer to create a returns label.
For more information on refunds and exchanges please click here to visit our FAQ's.