Returns

Returns information


We hope you will be happy with your order, however should you need to cancel or return an item/order you can return to our stores nation-wide or use one of our easy trackable services. You can find full details of our Returns & Refunds policy here

FREE returns to any store
You can now enjoy new FREE returns to any store nationwide, even if you placed your order online or over the phone...and with over 70 stores across the country, we’re never far away! Simply bring the item with you unworn in its original packaging, along with your receipt or the dispatch note that was included in your parcel. To find your nearest store simply visit our store locator page.

(Excludes Strensham Services (North and South), Saint Asaph, Cadnam, Diss and Spalding stores)

Pre-paid returns
You can now return items using one of our easy and trackable services. To make returns easier, use one of the returns labels from your delivery note and £2.95 will be deducted from your refund to cover the postage.

Hermes

Hermes Parcelshops are open early in the morning and late at night, with convenient parking, at 5000 locations nationwide.

  1. 1. Select a reason for return from the codes on the front of the delivery note for the products you’re returning.
  2. 2. Please attach your Hermes return label (which can be found on the front of your delivery note) over your address on the parcel.
  3. 3. Enclose your delivery note in the parcel with your returned item(s).
  4. 4. Take your parcel to your local Hermes ParcelShop.
  5. 5. To find your local Hermes ParcelShop please visit Hermes ParcelShop Finder.
reasons-toshop-image

Parcels smaller than 61cm x 46cm x 46cm that weigh less than 20kg can be returned via Royal Mail. Remember to ask for proof of postage. Track your return at royalmail.com/track-your-item.

  1. 1. Select a reason for return from the codes on the front of the delivery note for the products you’re returning.
  2. 2. Please attach your Royal Mail returns label (which can be found on the front of your delivery note) over your address on the parcel.
  3. 3. Enclose your delivery note in the parcel with your returned item(s).
  4. 4. Take your parcel to your local Post Office.
  5. 5. To find your local Post Office please visit www.postoffice.co.uk/branch-finder.

Other ways to return:


By Post


Select a reason for return from the codes on your delivery note; enter the code in the box next to the item you are returning and enclose your delivery note in your parcel with your returned item(s) to:

Cotton Traders Distribution Centre,
Little Oak Drive,
Sherwood Park,
Nottingham
NG15 0DR

You will need to pay the return postage and we recommend you use a recorded delivery service and keep the proof of postage. We cannot accept liability for goods that get lost or damaged in transit back to us.

*Alternative Courier Collection


To arrange courier collection from your doorstep (£2.95 including VAT and insurance up to £25), go to https://www.hermesparcelreturn.co.uk and follow the instructions.

*To use this service you will require the use of a printer to create a returns label.

For more information on refunds and exchanges please click here to visit our FAQ's.

Returns & Refunds Policy


Consumer Contracts Regulations 2014


• You are entitled to cancel your order if you so wish, providing that you exercise your right no longer than 14 days after the day on which you receive the goods,

• Your right to return or cancel products does not apply to goods that have been personalised/altered. This does not affect your statutory rights if goods are faulty or as not described.

• To exercise the right to cancel, you must inform us of your decision to cancel your order by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and, where available your phone number and e-mail address.

• If you decide to cancel, you should return your order to us at your own cost within 14 days of such cancellation and we will reimburse to you (by the method used to pay for the original transaction, postal orders will be refunded by cheque) the amount in relation to goods to which cancellation rights apply. This includes the cost of delivery (except for the supplementary costs arising if you choose a type of delivery other than our standard delivery and least expensive method of delivery)

• If you change your mind your order will be reimbursed including any standard delivery charges providing the entire order is returned with tags and in the original packaging (where possible) including any promotional gifts that formed part of the original order.

This cancellation policy complies with Consumer Contracts Regulations 2014