Returns information

We've extended our Christmas returns policy...

For your peace of mind over the festive season, we've temporarily extended our returns policy. For any gifts purchased between 1st November and 22nd December, you can return them until 31st January 2021. Simply follow the returns instructions on the back of your dispatch note.

We hope you will be happy with your order, however should you need to return an item, we will promptly refund or exchange any unworn item(s), returned in a saleable condition, within 28 days of receipt of your original order. This does not affect your rights to return faulty goods or any other statutory rights.

Pre-paid returns
You can now return items using one of our easy and trackable services. To make returns easier, use one of the returns labels from your delivery note and £2.95 will be deducted from your refund to cover the postage.

Hermes Parcelshops are open early in the morning and late at night, with convenient parking, at 5000 locations nationwide.

1. Select a reason for return from the codes on the front of the delivery note for the products you’re returning.
2. Peel off the Hermes label on the front of your delivery note and place it over your address on the parcel.
3. Enclose your delivery note in the parcel with your returned item(s).
4. Take your parcel to your local Hermes ParcelShop.
5. To find your local Hermes ParcelShop please visit Hermes ParcelShop Finder.

Parcels smaller than 61cm x 46cm x 46cm that weigh less than 20kg can be returned via Royal Mail. Remember to ask for proof of postage. Track your return at royalmail.com/track-your-item.

1. Select a reason for return from the codes on the front of the delivery note for the products you’re returning.
2. Peel off the Royal Mail label on the front of your delivery note and place it over your address on the parcel.
3. Enclose your delivery note in the parcel with your returned item(s).
4. Take your parcel to your local Post Office.
5. To find your local Post Office please visit www.postoffice.co.uk/branch-finder.

Other ways to return:

By Post

Select a reason for return from the codes on your delivery note; enter the code in the box next to the item you are returning and enclose your delivery note in your parcel with your returned item(s) to:

Cotton Traders Distribution Centre,
Little Oak Drive,
Sherwood Park,
Nottingham
NG15 0DR

You will need to pay the return postage and we recommend you use a recorded delivery service and keep the proof of postage. We cannot accept liability for goods that get lost or damaged in transit back to us.

*Alternative Courier Collection

To arrange courier collection from your doorstep (£2.95 including VAT and insurance up to £25), go to https://www.hermesparcelreturn.co.uk and follow the instructions.

*To use this service you will require the use of a printer to create a returns label.

For more information on refunds and exchanges please click here to visit our FAQ's.