What is a preview order?

At Cotton Traders, we believe in giving you what you want. So, twice a year, we have a Preview range to find out what products you would like to see in next season’s catalogue.

You can get a huge 20% discount on advanced orders from the Preview catalogue. 

You’ll receive your items only when the new season catalogue is released but you won’t be charged a penny until your order is released and ready for dispatch. 

See your catalogue for full details.

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How do I order from Preview?

To view our Preview pages, please type following in to your browser.

http://www.cottontraders.com/preview 

Once in the Preview section, you can browse through the categories on the left, or search for products using the search box at the top of the page. When you have selected your items, please enter them in the basket and proceed to checkout. 

Enter payment details as normal but please note payment will not be taken from your card until your order is released for dispatch; as per the date specified on your catalogue. 

You will receive a web order number and an email confirming your order details. 

Remember, your 20% discount only applies to items from the Preview catalogue. If you wish to place an order for non preview items, please complete your preview order first. Your basket will then be cleared and you will be returned to our normal site. 

Please note it is not possible to order Preview and non Preview products in same order.

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Why is there an amount showing on my statement for Preview order?

Part of our preview procedure is to contact the customer's bank for authorisation to enable us to proceed with payment.

Although we will not take payment from your card until your order is released for dispatch later, an authorisation request will be sent to your bank for the full amount at the point of order.

The amount of time this authorisation request remains on your account varies with each bank and it reduces your available funds during this time.

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What if I have moved house since placing a preview order?

If you have ordered from our Preview catalogue and now need delivery to a different address, please contact our Customer Care Team on 0161 286 4321 who will happily amend your order.

To change your billing or delivery address online, please ensure you are logged in and then click on Account Details which will take you to your Account Overview.

Here you will have the option to add a new delivery address or edit any existing ones by clicking on Edit Addresses. Once you have made the required changes, click on Save Changes.

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