What is a preview order?

Twice a year, we create a Preview catalogue that helps us refine our collection for the coming season. The choices you make will help us pick and choose which styles are carried through to future catalogues.

We offer an unmissable 20% off all advance Preview orders, and with nothing to pay until your order is released for dispatch the following season, it’s a great way to get a head start on your Autumn Winter or Spring Summer wardrobe! See your latest Preview catalogue for more details.

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How do I place a Preview order?

To shop our Preview collection, please visit http://www.cottontraders.com/preview

Once you’re on our Preview website, you can shop as you usually would, by searching for specific products at the top of the page, or by browsing each category. Once you’ve found the products you’d like, just add them to your shopping bag and proceed to checkout.

At checkout, enter your payment details as you usually would, but please note that payment will not be taken from your card until your order is released for dispatch on the date specified in your catalogue or on the Preview website homepage. You’ll receive an email confirming you order details and an order number.

Please note that your 20% discount only applies to products from our Preview collection. If you’d like to place an order for non-Preview items, please complete your Preview order first then your shopping bag will be cleared and you’ll return to our normal site.

It isn’t possible to place an order for both Preview and non-Preview products.

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Why is my Preview order showing on my bank statement?

Part of the Preview process involves us sending an authorization request to your bank for the full amount at the point of order, to enable us to proceed with payment. But don’t worry, we won’t take payment from your card until your order is released for dispatch on the date specified in your catalogue or on the Preview website homepage.

The amount of time our authorisation request remains on your account varies according to your bank, and will reduce your available funds during this time.

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What if I’ve moved house since I placed my Preview order?

If you’ve placed a Preview order but have moved house since, please contact our Customer Care Team on 0161 286 4321 who will happily amend your order and arrange delivery to a different address.

To change your billing or delivery address online, simply log in and click Address Book on the left hand side. You’ll now have the option to add a new delivery address or edit any existing addresses. Just remember to click Save Changes once you’ve made your changes.

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