How do I order?

Ordering with us has never been easier. To place your order, just choose from the following options: 

• Online - visit us at to shop safely and securely, or find more information on How To Shop

• Mobile/Tablet App - You can now download our Cotton Traders app from the Apple App Store or the Google Play Store and shop at the touch of a button. To learn more about our app click here

• By phone - Call our friendly UK Contact Centre on 0844 844 1111*. Just keep your customer number, promotional code and the details of what you'd like to order handy.

• In store - Our friendly in-store teams will be more than happy to place an order on your behalf. With over 75 stores across the country, we're never far away! To find your nearest store click here

• By Post** - Complete and post an order form and send with full payment to:

Cotton Traders
Neptune House
Pacific Court
Pacific Road
WA14 5BJ

*Calls to 0844 numbers will cost 7p per minute plus your phone company’s access charge

**UK orders only.

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Do I need an email address to order on your website or app?

Yes. We will send you emails to confirm that your order has been placed successfully and to let you know when it’s on its way! If you don’t have an email address, don’t worry; you can still place an order over the phone or by post.

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I am trying to place an order online but my address is not recognised.

If your address isn’t showing using our postcode search, visit our Log In/Register page. Click Create Account under New to Cotton Traders followed by Enter address manually.

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How do I pay for an order placed by telephone?

For all offline orders, you can pay using your credit or debit card, cheque* or postal order made payable to Cotton Traders Ltd.

Unfortunately we cannot accept cash as payment.

For orders placed online, we accept all major credit and debit cards, however, we are currently unable to accept American Express due to technical issues.

Your card will be charged for the full value of your order on authorisation.

*UK mail orders only. To avoid delays, please don’t forget to include postage fees in your payment.

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