I forgot something! How do I add to my order once it has been submitted?

You cannot add to an order once it has been submitted. Simply place another order.

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Can I cancel or change an order?

When you place your order online, you’ll see this message to remind you to review your order before it’s submitted:

Please check the details of your order carefully - no amends can be made after this point.

If you change your mind once you’ve placed your order, you can cancel under the following conditions:

Consumer Contracts Regulations 2014

When you buy products online, you have cancellation rights detailed below. If you reside within the EU, you are entitled to these rights under the EU directive on Consumer Rights 83/2011. If you reside in a non EU country, we offer the same rights to you.

You are entitled to cancel your order if you so wish, providing that you exercise your right no longer than 14 days after the day on which you receive the goods.

Your right to return or cancel products does not apply to goods that have been personalised / altered. This does not affect your statutory rights if goods are faulty or not as described.

To exercise the right to cancel, you must inform us of your decision to cancel your order by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and e-mail address.

You can cancel by e-mail (customersupport@cottontraders.com) or call our Customer Care Team on 01612864321, or write to Customer Support Team, Cotton Traders Ltd, Merlin Court, Atlantic Street, Broadheath, Altrincham, Cheshire WA14 5NL.

If you decide to cancel, you should return your order to us at your own cost within 14 days of such cancellation and we will reimburse to you (by the method used to pay for the original transaction, postal orders will be refunded by cheque) the amount in relation to goods to which cancellation rights apply.

Only standard delivery charges for your order will be refunded (if applicable). If you choose a type of delivery other than our standard we will only refund you the cost of standard delivery (if any).

If you change your mind, your order will be reimbursed including any standard delivery charges providing the entire order is returned with tags and in the original packaging (where possible) including any promotional gifts that formed part of the original order.

This cancellation policy complies with Consumer Contracts Regulations 2014

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