What are your delivery options?

Due to essential system maintenance, only Standard Delivery is currently available - orders are delivered typically within 7-10 working days.*

Please see below for our UK delivery options:

Choose from Standard, Next Day, 2 Day Express, Nominated Day and Sunday delivery

Standard Delivery - £3.99 delivered typically within 3 working days for in-stock items, subject to availability*

Next Day Delivery - £6.99 Order by 1.00pm Mon-Fri or by 12noon Sunday*

2 Day Express Delivery - £5.99 Within 2 working days (excludes Pre-Ordered items). For delivery Mon - Sat. Order by 8pm.

Nominated Day Delivery - £5.99 Order by 8pm 2 days prior*

Sunday Delivery - £7.99 Order by 8pm Friday*

*working days, excludes bank holidays

Please note that couriers may deliver up to 8pm on designated day of delivery, although most deliveries will be made before 6pm.

Click & Collect

We offer Click and Collect to either a Cotton Traders store or an Evri ParcelShop

Delivery to a Cotton Traders store is £2.99 for orders under £35, and FREE for orders over £35.

Delivery is within 7 working days to over 70 stores nationwide.

Click here to find your nearest Cotton Traders store

We're going green with Evri, our logistics partner, to offer you more sustainable delivery options!

The carbon footprint of a ParcelShop delivery has only 10%* of the CO2 emissions of a parcel delivered to your door.

Delivery to an Evri ParcelShop is £3.99, with delivery within 7 working days to over 10,000+ ParcelShops nationwide.

Click here to find your nearest ParcelShop

Further Delivery Information:

We deliver throughout the UK using Evri delivery service* and their network of over 10,000 local couriers. This makes your delivery more secure and gives the added flexibility of evening and weekend deliveries in many areas.

We cannot raise a query regarding delivery until 7 working days have passed.

For overseas orders, we aim to deliver within 7 working days once your order is dispatched. Your order will be delivered by courier from Monday to Friday during local country business hours. Your delivery will require a signature.

For orders placed online, you can log in and select My Orders to track your parcel. If you’ve provided us with an email address, we’ll also send you an email once your parcel has been dispatched and is on its way to you.

If you placed your order over the phone, availability of your items and due-in dates will have been confirmed by the adviser during your phone call.

If you placed your order by mail, a letter will be sent to you to let you know if your order is delayed by more than 7 working days.

*Deliveries to Isle of Skye will be automatically delivered to your nearest Evri Parcelshop

 

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Can I specify a day or time for delivery?

If you’ve chosen Standard Delivery, we’re afraid you can’t specify which date or time you’d like your order to be delivered on. The courier will attempt delivery 3 times before returning the parcel to us.

If you’re not home, the courier will take one of the following steps:

- They will leave your parcel in a safe place and leave a calling card to let you know where

- They will leave your parcel with a neighbour and ask them to sign for it, leaving a calling card to let you know

If neither of the above is possible, they will leave a card with further instructions

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Can I have delivery to a different address?

Yes, whilst you’re placing your order, you’ll have the option to change your delivery address at checkout*.

If you’d like to change your delivery address but you’re not placing an order, simply log in then, in Account Overview, click Edit Addresses where you’ll have the option to add a new delivery address or edit any existing ones. Just remember to click Save Changes once you’ve made your changes.

Please note that for us to authorise your payment, your billing address must match the address on your credit or debit card statement.

*To ensure that you’re order is delivered to you safely, we do not currently deliver to PO Box addresses.

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Can I change my delivery address after I have placed my order?

Unfortunately, once you’ve placed your order, it isn’t possible to change your delivery address.

If you’re not home, the courier will take one of the following steps:

- They will leave your parcel in a safe place and leave a calling card to let you know where

- They will leave your parcel with a neighbour and ask them to sign for it, leaving a calling card to let you know

If neither of the above is possible, they will leave a card with further instructions

 

 

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Can I have delivery to an address in another country?

Your order can be delivered to a different international delivery address from your billing address. Simply select the correct country from the drop down menu when you checkout.

Please note that for us to authorise your payment, your billing address must match the address on your credit or debit card statement.

For international orders, we aim to deliver between Monday and Friday during local business hours, and will require a signature.

For more information, please see International Delivery

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Important information to help you track your parcel

Please note that it may take up to 24 hours for your tracking information to update. Please do not contact the courier directly. If, after reading the below, you still need to contact us, please use the Contact button at the bottom of the page.

Please find a brief glossary of some terms you might see on the courier website:

Mis-sort

Your parcel has been sent to an incorrect depot but the courier will rearrange for it to be sent to the correct depot. Please allow a further 4 days from the mis-sort date for delivery.

Carried Forward

The courier has not been able to delivery during the date and will try to deliver again the next day or on the date specified.

Not Delivered – Access Problem

The courier is experiencing difficulty delivering your parcel and we may require further information from you. Please contact us at your earliest convenience.

Address Query

The courier can’t find the address or your address may be incorrect on your order. Please contact us at your earliest convenience.

Courier to Re-Attempt

The courier wasn’t able to deliver your parcel but will try again. Please note that the courier will try and deliver your parcel 3 times before returning it to the depot.

The above are exceptions and, most of the time, the information provided will be simple and straightforward, keeping you up-to-date on where your parcel is e.g. Delivered to a neighbour, delivered to a garage, signed for by customer with a date and time.

Please allow 7 working days for our courier to deliver your order, unless the information on their website indicates that we need you to contact us.

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Where is my order?

Please be aware we are currently experiencing delays to our usual speedy standard of delivery service. This is due to a core network outage across our IT platform which has impacted all elements of our business. This is unprecedented and has never happened before. As you will imagine, it has resulted in a backlog of orders building up. This is a very busy time for us which has made the process of “catching up” even harder.

For orders placed from 26th September, our advised standard delivery time of 7-10 working days still stands. Please consider this before contacting us to check the status of your order. We are working hard to get back to our usual speedy and efficient services that we know you expect.

Standard Shipping (Non- Tracked Service)

If you have chosen our standard shipping option, this is a non-trackable delivery service and your order will arrive within 10 business days. We can experience delays from time to time so if you haven't recieved your order within 14 days please use the contact button below and we will do our best to help.

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An item is missing from my order

We’re so sorry…we always strive to make sure your order arrives exactly as you’d expect it to but, very occasionally, mistakes can happen. In the unlikely event that an item is missing from your parcel, please phone our friendly Customer Care Team on 0161 286 4321.

Before calling, please check your dispatch note to make sure the item isn’t due to follow on due to a delay.

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