Delivery
Please see below for our UK delivery options:
Choose from Standard, Next Day, 2 Day Express, Nominated Day and Sunday delivery
Standard Delivery - £3.99 delivered typically within 3-5 working days for in-stock items, subject to availability*
Next Day Delivery - £6.99 Order by 1.00pm Mon-Fri or by 12noon Sunday*
2 Day Express Delivery - £5.99 Within 2 working days (excludes Pre-Ordered items). For delivery Mon - Sat. Order by 8pm.
Nominated Day Delivery - £5.99 Order by 8pm 2 days prior*
Sunday Delivery - £7.99 Order by 8pm Friday*
*working days, excludes bank holidays
Please note that couriers may deliver up to 8pm on designated day of delivery, although most deliveries will be made before 6pm.
Click & Collect
We offer Click and Collect to either a Cotton Traders store or an Evri ParcelShop
Delivery to a Cotton Traders store is £2.99 for orders under £35, and FREE for orders over £35.
Delivery is within 7 working days to over 70 stores nationwide.
Click here to find your nearest Cotton Traders store
We're going green with Evri, our logistics partner, to offer you more sustainable delivery options!
The carbon footprint of a ParcelShop delivery has only 10%* of the CO2 emissions of a parcel delivered to your door.
Delivery to an Evri ParcelShop is £3.99, with delivery within 5 working days to over 10,000+ ParcelShops nationwide.
Click here to find your nearest ParcelShop
Further Delivery Information:
We deliver throughout the UK using Evri delivery service* and their network of over 10,000 local couriers. This makes your delivery more secure and gives the added flexibility of evening and weekend deliveries in many areas.
We cannot raise a query regarding delivery until 7 working days have passed.
For overseas orders, we aim to deliver within 7 working days once your order is dispatched. Your order will be delivered by courier from Monday to Friday during local country business hours. Your delivery will require a signature.
For orders placed online, you can log in and select My Orders to track your parcel. If you’ve provided us with an email address, we’ll also send you an email once your parcel has been dispatched and is on its way to you.
If you placed your order over the phone, availability of your items and due-in dates will have been confirmed by the adviser during your phone call.
If you placed your order by mail, a letter will be sent to you to let you know if your order is delayed by more than 7 working days.
*Deliveries to Isle of Skye will be automatically delivered to your nearest Evri Parcelshop
If you’ve chosen Standard Delivery, we’re afraid you can’t specify which date or time you’d like your order to be delivered on. The courier will attempt delivery 3 times before returning the parcel to us.
If you’re not home, the courier will take one of the following steps:
- They will leave your parcel in a safe place and leave a calling card to let you know where
- They will leave your parcel with a neighbour and ask them to sign for it, leaving a calling card to let you know
If neither of the above is possible, they will leave a card with further instructions
Yes, whilst you’re placing your order, you’ll have the option to change your delivery address at checkout*.
If you’d like to change your delivery address but you’re not placing an order, simply log in then, in Account Overview, click Edit Addresses where you’ll have the option to add a new delivery address or edit any existing ones. Just remember to click Save Changes once you’ve made your changes.
Please note that for us to authorise your payment, your billing address must match the address on your credit or debit card statement.
*To ensure that you’re order is delivered to you safely, we do not currently deliver to PO Box addresses.
Unfortunately, once you’ve placed your order, it isn’t possible to change your delivery address.
If you’re not home, the courier will take one of the following steps:
- They will leave your parcel in a safe place and leave a calling card to let you know where
- They will leave your parcel with a neighbour and ask them to sign for it, leaving a calling card to let you know
If neither of the above is possible, they will leave a card with further instructions
Your order can be delivered to a different international delivery address from your billing address. Simply select the correct country from the drop down menu when you checkout.
Please note that for us to authorise your payment, your billing address must match the address on your credit or debit card statement.
For international orders, we aim to deliver between Monday and Friday during local business hours, and will require a signature.
For more information, please see International Delivery
Standard Shipping (Non- Tracked Service)
If you have chosen our standard shipping option, this is a non-trackable delivery service and your order will arrive within 10 business days. We can experience delays from time to time so if you haven't recieved your order within 14 days please use the contact button below and we will do our best to help.
Please note that it may take up to 24 hours for your tracking information to update. Please do not contact the courier directly. If, after reading the below, you still need to contact us, please use the Contact button at the bottom of the page.
Please find a brief glossary of some terms you might see on the courier website:
Mis-sort
Your parcel has been sent to an incorrect depot but the courier will rearrange for it to be sent to the correct depot. Please allow a further 4 days from the mis-sort date for delivery.
Carried Forward
The courier has not been able to delivery during the date and will try to deliver again the next day or on the date specified.
Not Delivered – Access Problem
The courier is experiencing difficulty delivering your parcel and we may require further information from you. Please contact us at your earliest convenience.
Address Query
The courier can’t find the address or your address may be incorrect on your order. Please contact us at your earliest convenience.
Courier to Re-Attempt
The courier wasn’t able to deliver your parcel but will try again. Please note that the courier will try and deliver your parcel 3 times before returning it to the depot.
The above are exceptions and, most of the time, the information provided will be simple and straightforward, keeping you up-to-date on where your parcel is e.g. Delivered to a neighbour, delivered to a garage, signed for by customer with a date and time.
Please allow 7 working days for our courier to deliver your order, unless the information on their website indicates that we need you to contact us.
We’re so sorry…we always strive to make sure your order arrives exactly as you’d expect it to but, very occasionally, mistakes can happen. In the unlikely event that an item is missing from your parcel, please phone our friendly Customer Care Team on 0161 286 4321.
Before calling, please check your dispatch note to make sure the item isn’t due to follow on due to a delay.
Contact UsReturns
We know that sometimes things don’t work out, and hope you’re not too disappointed. If you’d like to return an item, we'll refund or exchange any unworn items providing they are returned in a saleable condition within 28 days. A refund will be issued on receipt of the goods.
This doesn’t affect your rights to return faulty goods or any other statutory rights.
You can return your items quickly and easily using one of our trackable services.
FREE Returns to Stores Nationwide
You can now enjoy new FREE returns to stores nationwide, even if you placed your order online or over the phone...and with over 70 stores across the country, we’re never far away! Simply bring the item with you in its original packaging, along with your receipt or the dispatch note that was included in your parcel.
However, there are a few stores where these services are currently unavailable. These stores are:
- Bromsgrove
- Charlbury
- Chilton
- Enfield
- Hitchin
- Lytham St Annes
- Mirfield
- Norwich
- Stanway
- Woodthorpe
Some stores are available for direct returns only (items bought in that store). These are not eligible to return items bought online or in different stores. These are:
- Crawley
- Diss
- Saint Asaph
This list is regularly updated so please check back at a later date to see if there have been any updates to your local store.
Click here to find your local store.
UK Pre-Paid Returns Service
You can return items using one of our easy and trackable services: Evri £2.95 and Royal Mail £3.35. To make returns easier, use one of the returns labels from your delivery note and we will deduct the amount from your refund to cover your chosen returns service.
Evri
Simply attach the Evri returns label over your address on your original parcel and take it to an Evri Parcelshop.
To find your nearest Evri Parcelshop, visit www.evri.com/find-a-parcel-shop
Royal Mail
Simply attach the Royal Mail returns label and place it over your address on your original parcel and take it to any Post Office.
To find your nearest Post Office, visit www.postoffice.co.uk/branchfinder
We recommend that you consider Royal Mail parcel insurance, as Cotton Traders are not liable for any returns parcels damaged or lost in transit.
Please note that the above refers to items purchased over the phone, by post or online only. Items bought from any of our retail stores or concessions must be returned to any retail stores within 28 days.
If you have any questions regarding returns, please phone our friendly Customer Care Team on 0161 286 4321.
*Pierced products ( such as earrings) cannot be returned for hygiene reasons. This does not affect your statutory rights.
We know that at this time of year, you might need longer to return an item.
Anything purchased between 21st October - 20th December 2024 as Christmas presents may be returned until 31st January 2025 following the instructions on the back of your dispatch note.
We hope you will be very happy with every purchase, however if you do need to return any items we offer a simple local returns service for our Australia customers taking away the hassle of returning unwanted items.
To create a returns label click here and follow the instructions. £9 will be deducted from your refund to cover the cost of postage.
Please note that you will require a printer to print your returns label.
Simply return your items to us within 28 days of receiving your order and we will take care of the rest.
*Pierced products ( such as earrings) cannot be returned for hygiene reasons. This does not affect your statutory rights.
All returns should be sent back in the original packaging (where possible) to:
Cotton Traders Distribution Centre
Little Oak Drive
Sherwood Park
Nottingham
NG15 0DR
United Kingdom
In line with Consumer Contract Regulations 2014 and if your returns meet the criteria outlined below in our policy but the standard postage has yet to be refunded, please contact us by using the Contact Us button below, or call our Customer Care Team on 01612864321.
When you buy products online, you have cancellation rights detailed below. If you reside within the EU, you are entitled to these rights under the EU directive on Consumer Rights 83/2011. If you reside in a non-EU country, we offer the same rights to you.
You are entitled to cancel your order if you so wish, providing that you exercise your right no longer than 14 days after the day on which you receive the goods.
Your right to return or cancel products does not apply to goods that have been personalised / altered. This does not affect your statutory rights if goods are faulty or not as described.
To exercise the right to cancel, you must inform us of your decision to cancel your order by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and e-mail address.
You can cancel by e-mail: customerservices@cottontraders.com or call our Customer Care Team on 01612864321, or write to Customer Support Team, Cotton Traders Ltd, Neptune House, Pacific Court, Pacific Road, Altrincham, Cheshire WA14 5BJ.
If you decide to cancel, you should return your order to us at your own cost within 14 days of such cancellation and we will reimburse to you (by the method used to pay for the original transaction, postal orders will be refunded by cheque) the amount in relation to goods to which cancellation rights apply.
Only standard delivery charges for your order will be refunded (if applicable). If you choose a type of delivery other than our standard we will only refund you the cost of standard delivery (if any).
If you change your mind, your order will be reimbursed including any standard delivery charges providing the entire order is returned with tags and in the original packaging (where possible) including any promotional gifts that formed part of the original order.
We’re so sorry…we always strive to make sure your order arrives exactly as you’d expect it to but, very occasionally, mistakes can happen. In the unlikely event that your parcel arrives with an incorrect item, please phone our friendly Customer Care Team on 0161 286 4321, and we’ll arrange for you to return the incorrect item and have the correct one sent out on its return.
Contact UsIf you’d like to return something you were given as a gift, we will need the name and address of the person who made the original purchase so we can locate the order.
Please contact our friendly Customer Care Team on 0161 286 4321 to notify us, and we’ll flag the order to ensure that it isn’t automatically refunded to the original payment method by our warehouse.
We recommend that you consider Royal Mail parcel insurance, as Cotton Traders are not liable for any returns parcels damaged or lost in transit.
Wherever possible, return good to us unworn, in their original packaging, within 28 days of informing us of your wish to return.
Once we’ve received your order, we will then be able to offer you gift vouchers for the value of your order, which can then be used on orders placed by post or over the phone. Please include the address you’d like us to send the gift vouchers to in a covering letter.
1. Complete your returns slip with details of your returned items before detaching it and enclosing it in your parcel with the items.
2. Peel off the return address label and attach it to your parcel. Please note that this is not a pre-paid label and the cost of returns is not covered by Cotton Traders.
If you no longer have your returns label and need to send an item back to us, please send it to:
Cotton Traders Distribution Centre
Little Oak Drive
Sherwood Park
Nottingham
NG15 0DR
United Kingdom
Keep up-to-date on your parcel’s progress by visiting www.evri.com. All you need to do is enter your 16-digit barcode reference from your returns label or confirmation email in the Track my Parcel box.
Printing the courier returns label:
To print off your Evri returns label, you will need the following:-
- Adobe installed on your computer. If you don’t already have it, don’t worry; you can download it directly from the Evri site before entering your payment details.
- Access to a printer to print your returns label
After entering your address details and price, we recommend using the Test your Printer facility to ensure that your label will print correctly.
If your label has failed to print and you’ve already entered your payment details, or you have any further queries, please contact the courier directly at returnssupport@evri.com
To print off your Evri returns Label, you will require the following:
· Adobe installed on your computer (you can download this directly from the Evri site before you enter your payment details.)
· Access to a printer to print out your returns label.
After entering your Address details and price, we recommend you make use of the “test your printer” facility to ensure that your label will print properly.
If your label has failed to print and you have already entered your payment details or you have any further queries, please contact Evri directly via: returnssupport@evri.com
If your items were purchased in-store, you can return them to any Cotton Traders store or outlet within 28 days of purchase.
If there’s a fault or problem with an item, please take it to a Cotton Traders store so that a member of our team can take a look for you.
If you have a valid receipt, we will strive to offer you a refund. Without this, we will offer you an exchange on the returned goods at their current value.
Under no circumstances can any items purchased in-store be returned by post.
To find your nearest store, click here.
Exchanges
EXCHANGES (Colour & Size only)
If you’d like to exchange an item for an alternative size or colour, we will happily re-order a replacement for you and send it to you with free postage, provided you request your exchange within 7 days of receipt of order. Please call our friendly UK Contact Centre on 0844 844 1111 and select the relevant option to order a replacement item.
Pierced products ( such as earrings) cannot be returned for hygiene reasons. This does not affect your statutory rights.
All orders returned back to Cotton Traders are automatically refunded back to the original payment method.
If you would like to receive a replacement item (same item - different colour or size), we will re-order with no fee to you for post and packing. Simply call our Orderline on 0844 844 1111 and select option 3.
Contact Us