Terms and Conditions - Republic of Ireland Orders

Ordering

Order by website - visit cottontraders.ie.

Order by telephone – 01 903 8777*

To maintain our quality standards, we may monitor and record calls to enable us to ensure the highest level of service to our customers.

The right to refuse or restrict any order is reserved.

* Orderline is Dublin local rate number, please check with your phone provider for relevant charges.

Payments

We accept all major credit and debit cards and can also accept payment by PayPal. Please note payment is taken at point of sale in Euros. Orders can only be placed via our website and any credit/debit cards used must be registered to the billing address. This is to protect you from the increased threat from Internet and Credit Card fraud.

Delivery

Our aim is to deliver your order 3 working days from dispatch. This is subject to stock availability and excludes Sale periods. Delivery will be by Asendia - Monday to Friday, during local country business hours, with a signature service.

Please note we are unable to deliver to PO Box addresses due to our trackable delivery service.

Shipments may be subject to cross-border inspections by customs authorities, which may affect delivery times.

Delivery Charges

Cotton Traders charge €6.95 for a fully trackable delivery service.

These costs apply to single or multiple items.

If we send your order in separate parcels you will still only pay one delivery charge.

Free delivery offer is available on all orders over €75. Orders under the minimum order value will be charged delivery of €6.95 per order.

Customs Duties and Charges

All orders are exported from the UK and therefore you may have to pay import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note, customs policies vary widely from country to country. We recommend you contact your local customs office for further information.

Cancellation Policy

When you buy products online, you have cancellation rights detailed below. If you reside within the EU, you are entitled to these rights under the EU directive on Consumer Rights 83/2011. If you reside in a non EU country, we offer the same rights to you.

You are entitled to cancel your order if you so wish, providing that you exercise your right no longer than 14 days after the day on which you receive the goods.

Your right to return or cancel products does not apply to goods that have been personalised / altered. This does not affect your statutory rights if goods are faulty or not as described.

To exercise the right to cancel, you must inform us of your decision to cancel your order by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and e-mail address.

You can cancel by e-mail (customersupport@cottontraders.com) or call our Customer Care Team on 01612864321, or write to Customer Support Team, Cotton Traders Ltd, Merlin Court, Atlantic Street, Broadheath, Altrincham, Cheshire WA14 5NL.

If you decide to cancel, you should return your order to us at your own cost within 14 days of such cancellation and we will reimburse to you (by the method used to pay for the original transaction, postal orders will be refunded by cheque) the amount in relation to goods to which cancellation rights apply.

Only standard delivery charges for your order will be refunded (if applicable). If you choose a type of delivery other than our standard we will only refund you the cost of standard delivery (if any).

If you change your mind, your order will be reimbursed including any standard delivery charges providing the entire order is returned with tags and in the original packaging (where possible) including any promotional gifts that formed part of the original order.

This cancellation policy complies with Consumer Contracts Regulations 2014.

We will not be responsible for any loss or damage to them during transit.

Prices

The prices quoted are those ruling at the time of production. Due to circumstances beyond our control, prices may have to be altered up or down, including any alterations due to currency fluctuations. The correct price will be shown on your delivery note.

Promotions

Please note that some free gifts and promotions have a minimum spend to qualify. All our free gifts are chosen for specific promotions and can't be exchanged.

You can only use ONE Promotional Code per order. Some Promotional Codes may be intended for use by customers in another country only. If this is the case, you may contact our customer service team who may be able to supply an alternative Promotional Code, within reason.

We reserve the right to exchange a free gift featured within an offer for an alternative.

All promotions have an expiry date. Please check this before placing your order. To qualify for the correct promotion please quote the 4 digit Promotional Code which can be found on e-mail, catalogue, advert or leaflet received.

Promotional discounts will be applied to all items; any items returned will be refunded minus discount.

Availability

All stock (including free gifts) is subject to availability. We will advise of current due in date at time of ordering. If this date changes & is estimated to be due 14 days or later, we will inform you in writing.

For the purpose of current EU consumer contract legislation all promotions associated with orders from Cotton Traders Ltd (including free gifts, prices, discounts, multi-buy savings and any other similar offers) will cease to be valid when stock is no longer available, unless otherwise stated.

Colour Reproduction

Every care has been taken to ensure that the product descriptions and specifications are correct. The limitations of colour reproduction may mean a slight variation from the actual products can occur.

Sizing

Please refer to our sizing guide for general measurements.

Returns

Click here for details on how to return an item to us. Pierced products (such as earrings) cannot be returned for hygiene reasons. This does not affect your statutory rights.

Refunds and Exchanges

All orders returned back to Cotton Traders are automatically refunded back to the original payment method account.

Exchanges - providing you wish to change for an alternative size or colour only and contact us within 7 days of receipt of order. Please return as above and call us on 00 44 161 3747220.

Customer Care

If you have any queries please visit our Help section at cottontraders.com/help.

Registered Office

Cotton Traders House, Atlantic Street, Altrincham, Cheshire, WA14 5GZ.

VAT Registration Number GB 677 393386.

Telephone calls to and from Cotton Traders Ltd may be recorded or monitored as part of our efforts to further improve service to our customers.

Your statutory rights are not affected by the above terms and conditions.