Returns information

We know that sometimes things don’t work out, and hope you’re not too disappointed. If you’d like to return an item, we’ll refund or exchange any unworn items returned in saleable condition within 28 days. A refund will be issued on receipt of the goods.

This doesn’t affect your rights to return faulty goods or any other statutory rights.

A: Complete the Returns slip with relevant details for your return item, detach & enclose returns slip in your parcel with your returned item.

B: Attach the returns address label to your parcel – please note this is not a pre-paid label – you will need to pay return postage costs.

If you have mislaid the returns label and need to return an item to us the returns address is:

Cotton Traders Distribution Centre
Sherwood Park
Notts NG15 0DJ
United Kingdom

*Pierced products ( such as earrings) cannot be returned for hygiene reasons. This does not affect your statutory rights.

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