Security and Privacy

Privacy and Cookies

To view all relevant information below about our privacy policy and the use of cookies on the Cotton Traders web site please click here.

Our Commitment to Privacy
Your trust and privacy are our highest priority. At Cotton Traders, we are committed to protecting your privacy as a customer and pledge to respect you and the information you provide. Cotton Traders observe the code of practice covering the use of personal data as outlined in the Data Protection Act of 1998. We also comply fully with the Consumer Contract Regulations 2013 and the 2003 Privacy and Electronic Communications Regulations.

What this means to you
We will never send you marketing communications without your consent and we will certainly never pass your details onto other companies unless you have given us permission.

You are free to unsubscribe at any time. So if you no longer wish to hear from us, we will stop contacting you. The security of your personal data is of paramount importance to us and we will not store your data for longer than is reasonable.

When placing an order or registering on this website, you will be asked to provide your email address. This is for your convenience, allowing us to send you registration and order confirmation emails and further update emails relating to your order and account updates.

If you do not wish to receive any future offers from us via email, please visit the My Account section, click on the 'Edit communication options' link and then untick the relevant boxes. We promise we will never pass your details to any third parties.

Internet Security
All data provided to the Cotton Traders website is treated with the utmost sensitivity. Data is coded using advanced techniques and is transferred via a maximum safety connection (SSL). Any account information provided can only be read by Cotton Traders authorised computers.

For more details, please read our Security Statement.

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Is your site secure?

In October 2008 Cotton Traders became the first retail merchant in the UK to be officially certified as Tier 1 compliant with the Payment Card Industry Data Security Standard (PCI DSS).

Click here to read our security statement.

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What is your privacy policy?

To view a full copy of our Privacy Statement click here.

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I'm worried that I may have received a fraudulent email, what can I do?

If you think you have received a fraudulent email, please use the Contact Button at the bottom of this page to advise and we will reply with an address to forward the email to.

We have worked with leading experts to ensure that our site security meets the very highest industry standards.

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Terms and Conditions

What are your Terms and Conditions

To view a full copy of our Terms and Conditions, click here.

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Opening Hours

What are your contact centre opening hours?

Our Contact Centre opening hours are shown below:

Orderline - 01 903 8777;
Monday to Friday - 8am to 8pm
Saturday - 8am to 6pm
Sunday - 9am to 6pm

Customer Care - 00 44 161 3747220
Monday to Friday - 8am to 8pm 
Saturday - 8am to 6pm
Sunday - 9am to 6pm

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What are your Christmas opening hours?

Our Contact Centre Christmas opening hours are shown below:

Orderline - 01 903 8777     Customer Care - 00 44 161 3747220

Christmas Eve                       8am to 2pm

Christmas Day                      Closed 

Boxing Day                           Closed

Thursday 27th December      8am to 8pm

Friday 28th December           8am to 8pm

Saturday 29th December       8am to 6pm

Sunday 30th December         9am to 6pm

New Years Eve                      8am to 6pm

New Years Day                     Closed

Wednesday 2nd January       8am to 8pm

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What are your Easter opening hours?

Our Contact Centre Easter opening hours are shown below:

Orderline - 01 903 8777     Customer Care - 00 44 161 3747220


Good Friday 19th April          9am to 5pm

Saturday 20th April                8am to 6pm

Easter Sunday 21st April       9am to 6pm

Easter Monday 22nd April     9am to 5pm

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What are your bank holiday contact centre opening times?

Our Contact Centre will be open from 9am to 5pm on the Bank Holiday.

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How do I provide positive feedback?

We welcome all feedback at Cotton Traders and will pass your comments on to the appropriate person or department. 
To pass on any positive feedback, please use the contact button below. We thank you in anticipation.

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Cotton Traders and the Environment

What is your policy on environmental issues?

Although we produce many catalogues, we care for the environment at Cotton Traders and ensure that, where possible, we are as environmentally friendly in sourcing our print production.

All of our printed materials are sourced from environmentally aware suppliers. It is important to Cotton Traders that all printing suppliers show a commitment to the environment, having achieved the ISO 14001 Environmental Accreditation, which ensures they are operating at the best possible environmental standards. 

Where possible, our paper is sourced from sustainable forests and all of our suppliers operate a robust and comprehensive Recycling and Waste Management system. 

Amongst our supplier list are the winners of the Print Week Awards 2006 for Environmental Printer of the Year 2006/2007.

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What is the history of Cotton Traders

What is the history of Cotton Traders?

Cotton Traders was founded in 1987 by former England rugby captains: Fran Cotton and Steve Smith. To find out more about the history of our company, visit  'Our Story'.

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