Security and Privacy
Our commitment to privacy
At Cotton Traders, protecting your trust is our highest priority, and we pledge to keep your personal information safe and private. Cotton Traders observes the code of practice covering the use of personal data as outlined in the Data Protection Act of 1998. We also comply fully with the Consumer Contract Regulations 2013, and the 2003 Privacy & Electronic Communications Regulations.
What this means for you…
We promise never to send you marketing communications without your consent, and will never pass on your details to any other companies unless you have given us permission to do so.
You are free to unsubscribe from our mailing lists at any time. If you no longer wish to hear from us, we will stop contacting you.
The security of your personal data is of paramount importance to us, and we will never store your data for longer than is reasonable.
Emails
If you’re placing an order or registering for an account online, you will be asked to provide an email address. This allows us to confirm registration and orders via email, and send you any updates relating to your orders and account.
If you’d prefer not to receive any future offers or emails from us, please log in to your account, choose Edit Communication Options and untick any relevant boxes. Just remember to click Save Changes once you’ve made your changes.
We promise that we will never pass on your details to any third parties without your permission to do so.
Internet Security
All data provided to the Cotton Traders website is treated with the utmost sensitivity. Data is coded using advanced technology and techniques, and is transferred via a maximum safety connection (SSL). Any account information provided can only be read by Cotton Traders authorised computers.
For more details, please read our Security Statement.
In October 2008, Cotton Traders became the first retail merchant in the UK to be officially certified as Tier 1 compliant with the Payment Card Industry Security Standard (PCI DSS)
For more details on shopping safely and securely online please click here
To read our Privacy Statement in full, please click here.
If you think you’ve received a fraudulent email, please use the Contact button at the bottom of this page and we will reply with an address to forward the email to.
Please rest assured that we have worked with leading experts to ensure that our site meets the very highest industry standards.
Terms and Conditions
To read our Terms & Conditions in full, please click here.
Opening Hours
Our Contact Centre opening hours are shown below:
Orderline - 01 903 8777
Monday to Friday - 8am to 6.30pm
Saturday - 8am to 6pm
Sunday - 10am to 6pm
Customer Care - 00 44 161 3747220
Monday to Friday - 8am to 6.30m
Saturday - 8am to 6pm
Our Contact Centre Christmas opening hours are shown below:
Orderline - 01 903 8777 Customer Care - 00 44 161 3747220
Christmas Eve 8am to 2pm
Christmas Day Closed
Boxing Day Closed
Thursday 27th December 8am to 8pm
Friday 28th December 8am to 8pm
Saturday 29th December 8am to 6pm
Sunday 30th December 9am to 6pm
New Years Eve 8am to 6pm
New Years Day Closed
Wednesday 2nd January 8am to 8pm
Our Contact Centre will be open between 9am and 5pm on bank holidays.
Contact Us
We welcome all feedback at Cotton Traders and will pass your comments on to the appropriate person or department.
To pass on any positive feedback, please use the contact button below. We thank you in anticipation.
Cotton Traders and the Environment
As our business grows, we’re firm believers that it is our corporate responsibility to be mindful of the impact we have on the environment. With that in mind, we will always strive to ensure that our products are ethically sourced, and everything we do – including our print production – is as sustainable as possible.
We are proud that, as the times change and technology develops, so do we. This is no small feat; however, we will continue to collaborate with our suppliers to ensure that as our business progresses, our impact on the planet lessens.
All of our printed materials are sourced from environmentally-aware suppliers. It is of utmost importance to use that all print suppliers echo our commitment to being environmentally conscious, and operate in-line with the ISO 14001 Environmental Accreditation, ensuring that they operate at the best possible environmental standards.
Where possible, our printed materials are sourced from sustainable forests and all of our suppliers operate a robust and comprehensive Recycling & Water Management system. Amongst our supplier lists are the winners of Environmental Printer of the Year 2016/7 in the Print Week Awards 2006.
To read our Sustainability Statement in full, click here.
What is the history of Cotton Traders
While their broad shoulders were certainly an advantage on the pitch, our founders, former England rugby players Fran Cotton and Steve Smith, found that they made shopping for everyday clothes a little awkward…so they set out to make them themselves.
To read more visit 'Our Story'.