Delivery
Delivery to Republic of Ireland is €6.95 for Standard delivery - delivered typically within 5 working days.
This is for a fully tracked courier service which will require a signature. Delivery days stated are number of working days after dispatch (subject to stock availability and excluding sale periods) **.
Delivery will be Monday to Friday during local business hours with a signature service.
Please note payment is in Euros and is taken at point of sale.
DUE TO OUR FULLY TRACKED COURER SERVICE WE CANNOT DELIVER TO PO BOX ADDRESSES AND AN ALTERNATIVE DELIVERY ADDRESS WILL NEED TO BE SUPPLIED DURING THE CHECKOUT PROCESS.
** Please note shipments may be subject to cross-border inspections by customs authorities
No, the courier will attempt delivery 3 times before returning the parcel to us.
The courier will attempt delivery and if you are not at home, one of the following will take place:
• The courier will leave your parcel in a safe place and leave a calling card to advise where it is.
• The courier will leave your parcel with a neighbour and ask them to sign for it.
If none of above is possible, the courier will leave a drop card with further instructions.
Contact UsNo, we will pre-pay any import duty or taxes on your order so you don't have to worry about any unexpected costs or charges when you receive your parcel.
The price you pay for your items and delivery is all you'll pay, and we'll take care of the rest!
Yes, whilst you’re placing your order, you’ll have the option to change your delivery address at checkout*.
If you’d like to change your delivery address but you’re not placing an order, simply log in then, in Account Overview, click Edit Addresses where you’ll have the option to add a new delivery address or edit any existing ones. Just remember to click Save Changes once you’ve made your changes.
Please note that for us to authorise your payment, your billing address must match the address on your credit or debit card statement.
*To ensure that you’re order is delivered to you safely, we do not currently deliver to PO Box addresses.
Once you have placed your order with us, it is not possible to change the delivery address.
The courier will attempt delivery and if you are not at home one of the following will take place:
• The courier will leave your parcel in a safe place and leave a calling card to advise where it is.
• The courier will leave your parcel with a neighbour and ask them to sign for it.
If none of above is possible, the courier will leave a drop card with further instructions.
You will be able to add a different international delivery address from your billing address. Please ensure you select the country from the drop down menu at checkout.
Please note your billing address must be the address your card is registered to.
International delivery is Monday to Friday during local country business hours with a signature service.
For more information please see International Delivery .
Important information that may assist when tracking your parcel
Please note there may be a delay before tracking information becomes available - please do not contact WNDirect directly – if after reading information below you need to contact us, click on the Contact Us button at bottom of page.
Below is a brief summary of some of tracking details you may see on WNDirect website.
Mis-sort - Parcel has been sent to incorrect depot - WNDirect will resend to correct depot. Please allow a further 4 working days from the day of mis-sort for delivery.
Carried Forward - the courier has not been able to deliver during the day and will carry forward to the next day or the date stated.
Not Delivered - access problem - this means the courier is experiencing difficulty delivering your parcel and it usually means we require more information to pass to the courier - please contact us.
Address Query - the courier cannot find the address or the address is incorrect - please contact us.
Courier to re-attempt - the courier was not able to deliver but they will try again (the courier will try 3 times before returning the parcel to the depot).
The above are exceptions. Most of the time, the information you will see is easy to decipher and will give clear details as to the whereabouts of your parcel eg - delivered to: (garage, neighbour etc) Signature from customer - date and time signed for.
Please allow 7 working days for our courier company to complete delivery unless the information on WNDirect website indicates that we need you to contact us as above.
We want you to be delighted with your order but, very occasionally, mistakes can occur. If an item is missing from your parcel, please call our Customer Care Team on 00 44 161 3747220 who will discuss the best course of action.
Before calling, please check your dispatch note to make sure the item is not to follow due to a delay from our suppliers.
Contact UsReturns
We know that sometimes things don’t work out, and hope you’re not too disappointed. If you’d like to return an item, we’ll refund or exchange any unworn items returned in saleable condition within 28 days. A refund will be issued on receipt of the goods.
This doesn’t affect your rights to return faulty goods or any other statutory rights.
A: Complete the Returns slip with relevant details for your return item, detach & enclose returns slip in your parcel with your returned item.
B: Attach the returns address label to your parcel – please note this is not a pre-paid label – you will need to pay return postage costs.
If you have mislaid the returns label and need to return an item to us the returns address is:
Cotton Traders Distribution Centre
Sherwood Park
Annersley
Notts NG15 0DJ
United Kingdom
*Pierced products ( such as earrings) cannot be returned for hygiene reasons. This does not affect your statutory rights.
We know that sometimes things don’t work out, and hope you’re not too disappointed. If you’d like to return an item, we’ll refund or exchange any unworn items returned in saleable condition within 28 days. A refund will be issued on receipt of the goods.
This doesn’t affect your rights to return faulty goods or any other statutory rights.
A: Complete the Returns slip with relevant details for your return item, detach & enclose returns slip in your parcel with your returned item.
B: Attach the returns address label to your parcel – please note this is not a pre-paid label – you will need to pay return postage costs.
If you have mislaid the returns label and need to return an item to us the returns address is:
Cotton Traders Distribution Centre
Sherwood Park
Annersley
Notts NG15 0DJ
United Kingdom
*Pierced products ( such as earrings) cannot be returned for hygiene reasons. This does not affect your statutory rights.
All returns should be sent back in the original packaging (where possible) to:
Cotton Traders Distribution Centre
Little Oak Drive
Sherwood Park
Nottingham
NG15 0DR
United Kingdom
In line with Consumer Contract Regulations 2014 and if your returns meet the criteria outlined below in our policy but the standard postage has yet to be refunded, please contact us by using the Contact Us button below, or call our Customer Care Team on 01612864321.
When you buy products online, you have cancellation rights detailed below. If you reside within the EU, you are entitled to these rights under the EU directive on Consumer Rights 83/2011. If you reside in a non-EU country, we offer the same rights to you.
You are entitled to cancel your order if you so wish, providing that you exercise your right no longer than 14 days after the day on which you receive the goods.
Your right to return or cancel products does not apply to goods that have been personalised / altered. This does not affect your statutory rights if goods are faulty or not as described.
To exercise the right to cancel, you must inform us of your decision to cancel your order by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and e-mail address.
You can cancel by e-mail (customerservice@cottontraders.com) or call our Customer Care Team on 00 44 1613747220, or write to Customer Support Team, Cotton Traders Ltd, Merlin Court, Atlantic Street, Broadheath, Altrincham, Cheshire WA14 5NL.
If you decide to cancel, you should return your order to us at your own cost within 14 days of such cancellation and we will reimburse to you (by the method used to pay for the original transaction, postal orders will be refunded by cheque) the amount in relation to goods to which cancellation rights apply.
Only standard delivery charges for your order will be refunded (if applicable). If you choose a type of delivery other than our standard we will only refund you the cost of standard delivery (if any).
If you change your mind, your order will be reimbursed including any standard delivery charges providing the entire order is returned with tags and in the original packaging (where possible) including any promotional gifts that formed part of the original order.
We want you to be delighted with your order but occasionally mistakes can occur. If you have received the wrong item, please call our friendly Customer Care Team on 00 44 161 3747220 who will discuss returning the incorrect item and arrange for the correct one to be sent on its return.
Contact UsWe will need the name and address of the person who made the original purchase to enable us to locate the order.
We suggest that you call our Customer Care Team on 00 44 161 374 7220 so that we can flag the order to ensure it is not automatically refunded by our warehouse.
Please return at your own expense within 14 days of receipt and we recommend you take out appropriate insurance as Cotton Traders are not liable for any returns damaged or lost in transit.
A: Complete the Returns slip with relevant details for your return item, detach & enclose returns slip in your parcel with your returned item.
B: Peel off the returns address label and affix to your parcel – please note this is not a pre-paid label – you will need to pay return postage costs.
If you have mislaid the returns label and need to return an item to us the returns address is:
Cotton Traders Distribution Centre
Little Oak Drive
Sherwood Park
Nottingham
NG15 0DR
United Kingdom
Please note that as any returned items are being returned to our UK warehouse, refunds may take up to 14 days to process. Please rest assured that you will recieve your refund as long as the item is in a suitable condition. If you have not received your refund within 14 days of returning your parcel, please do not hesitate to contact a member of our Customer Care Team.
Exchanges
EXCHANGES (Colour & Size only)
Upon receipt of your order, if you find you need to replace an item - alternative size or colour only
For orders placed by telephone -
We will happily re-order your replacement item & dispatch with free postage provided this request is made within 7 days of receipt of order – please call our Orderline on 01 903 8777.
For orders placed via our website -
Due to system constraints we are not able to create exchanges for online orders .
If you wish to place an exchange order for an alternative size or colour only – please place your order as usual via our website and contact us by email with your web reference number and we will refund the delivery charge for the new order.
Pierced products ( such as earrings) cannot be returned for hygiene reasons. This does not affect your statutory rights.
All orders returned back to Cotton Traders are automatically refunded back to the original payment method.
If you would like to receive a replacement item (same item - different colour or size), we will re-order with no fee to you for post and packing. Simply call our Orderline on 01 903 8777 and select option 3.