Place an order
Ordering with us is quick and simple.
Visit us.cottontraders.com to start shopping and place an order.
Yes. We will send you emails to confirm that your order has been placed successfully and to let you know when it’s on its way.
There are a few occasions when your full address may not be returned on zip code search.
If this is the case at Login/Register page click on Create Account button under New to Cotton Traders
Then click on Enter address manually.
Order Information
If you have placed an order on our website a confirmation message will appear on your computer screen after your order has been registered with us. You will also receive an automated confirmation email to the address you have given us.
Yourorder number and order details will be displayed in the confirmation email. Your order detailswill also appear in Order History. To see this, please log in to our website and click on view orders. If you do not receive a confirmation email*, please contact our Customer Care Team, toll free on 1 855 753 4444.
*Please check that the email hasn't gone into your Spam or Junk email folder.
Our aim is to deliver your order within 7 - 10 business days from dispatch. Please allow 10 business days before chasing your goods and up to 28 days for any items that were not available at the time of ordering.
You can log in and visit Order History in My Account to monitor the progress of your order.
To talk to us about an order you have placed online, please contact Customer Care, toll free on 1 855 753 4444.
Yes, you will receive an e-mail confirmation when your order has been shipped from our UK Distribution Centre.
When placing your order via our website, you will have been advised of the expected delivery date for your items. If there is a further delay outside of this date, we will inform you in writing or by email.
Payments and Checkout
Cotton Traders takes website security very seriously. Our site meets all industry standards and is designed to keep your data safe at all times. We have worked with leading experts to ensure that our site security meets the very highest industry standards. At 'Checkout', any information you enter is encoded to prevent anybody else accessing your payment details. Our site uses Symantec SSL Web Server Certificates.
When you are in the secure section of the site, a padlock symbol should appear in your browser. This will either appear at the bottom of your browser, or to the right of the address bar at the top.When this symbol appears, you can be assured that the site security is in place.
In addition to this, we have recently worked with Visa and MasterCard to offer all our online customers the opportunity to register with 3D secure.
For more information, please see our Privacy Statement.
We accept Visa & Mastercard (please note we are at present unable to accept Discover cards for payment). You can also pay by Paypal.
We accept Visa & Mastercard (please note we are at present unable to accept Discover cards for payment). You can also pay by Paypal.
If you save your payment details, it will make your checkout process easier. Once your payment details are entered, your details will be stored in your account and you will not have to re-enter them again when you make your next order. (Please note you will always need to re-enter the security numbers on the back of your card as these are never saved.)
If you wish to save your payment details, please tick the relevant box in the payment details area at Checkout page.
To change any payment details already stored on our site, please select new card details from the drop down option at the checkout (i.e. Visa/MasterCard) and overtype your new card details. (Please note this can only be done when you are placing an order).
Although most aspects of our website run smoothly, we are aware that the site sometimes runs slowly for a small minority of our customers.
This may lead to 'time out' issues and cause problems moving around the site; particularly from cart to checkout.
Our Web Support team have provided the following advice:
- Close down all open web pages.
- Reset your internet connection.
- Re-open your web browser and clear cookies.
- Add items into the cart and then attempt to sign-in and proceed to checkout again.
- If none of the above work, maybe try an alternative browser such as Google Chrome or Firefox.
Alternatively, please leave items in the cart and retry later; maybe when there is less traffic on the website.
We apologise if you are experiencing problems trying to place an order online.
Our site uses hosted payment which means that all sensitive data is stored in compliance with Payment Card Industry Standards. One of the requirements for authorisation is that at the payment details stage, your name and address must be entered exactly as they appear on your debit/credit card statement. If you experience problems at checkout, you may need to edit your billing address to ensure that the details match your card statement.
We hope you are successful when you next try to place an order online. If you do experience any further problems, please do not hesitate to contact us using the contact button below or call our Customer Care Team, toll free on 1 855 753 4444.
If you have inadvertently hit a number key when entering the name on your card, you will see the following message: "the name on your credit card can only contain A-Z".
The same applies if you enter full stops after your initials. Please re-enter your name using only letters.
Verified by Visa is a security service from Visa which adds an extra level of security to online card purchases.
Any cards issued by Visa are eligible for this programme. To enrol in this scheme, you will need to visit the enrolment site of your card issuer or you may be asked to enrol when you next make an online purchase with a participating website.
You will be asked to choose your own personal password. Then whenever you visit a site where Verified by Visa is enabled, you will be shown a box in which your must enter three random characters from this password to proceed through the checkout.
More Information
Verified by Visa is a new service that lets you shop online with added confidence.
Through a simple checkout process, Verified by Visa confirms your identity when you make purchases at participating online stores. It's convenient, and it works with your existing Visa card.
Plus, Verified by Visa is a snap to use. You register your card just once, and create your own password. Then, when you make purchases at participating online stores, a Verified by Visa window will appear. Simply enter your password and click submit. Your identity is verified and the purchase is secure.
To activate Verified by Visa in your Visa card, or to learn more, contact the financial institution that issued your Visa card.
MasterCard SecureCode is a security service from MasterCard, which adds an extra level of security to online card purchases. Any cards issued by MasterCard are eligible for this programme.
To enrol in this scheme, you will need to visit the enrolment site of your card issuer or you may be asked to enrol when you next make an online purchase with a participating website. You will be asked to choose your own personal password. Then whenever you visit a site where MasterCard SecureCode is enabled, you will be shown a box in which your must enter three random characters from this password to proceed through the checkout.
More Information.
MasterCard® SecureCode™ is a new service from MasterCard and your card issuer that provides added protection when you buy online at participating merchants. You choose your own personal SecureCode™ that provides added protection against unauthorized use of your MasterCard® or Maestro® card when shopping online at participating MasterCard SecureCode merchants.
Once MasterCard SecureCode is available from your issuer, enrollment is easy. You may visit your issuer's enrollment site to register for MasterCard SecureCode or the first time you purchase online at a participating merchant with your MasterCard or Maestro card, a window may appear from your card issuer asking you to provide personal information to confirm your identity. On the next screen, you will then be asked to create a personal SecureCode.
After you have created your personal SecureCode, for each subsequent purchase at a participating merchant a window from your card issuer will appear asking that you provide your personal SecureCode. In seconds, your card issuer confirms it's you and allows your purchase to be completed!
To find out more about MasterCard SecureCode go to MasterCard SecureCode
Product Information
There are 3 simple ways to view our products
- Quick Shop - enter codes in Quick Order Form boxes.
- Find Products - enter code or word in Find Products box and click go.
- Browse collections - visit tabs at the top of the page and select from the chosen department.
Men’s and unisex products: Please always refer to the relevant body measurment chart.
Rugby Shirts: A traditional fit that can be ordered according to your chest size
Shirts: Please refer to body measurement chart and collar size.
Shoes: We’ve added width labels to our footwear to help you find the most comfortable fit for you. Feet widen as we age, so remember to measure your feet regularly.
Selected footwear styles are available from women’s size 3 up to men’s size 14. They are sized in-line with UK standards used by all other footwear retailers.
Find our Size Guides here
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We pride ourselves on offering an unrivalled range of sizes, so you can find your perfect fit. Each product page has up-to-date stock information, so you can easily see if your size is available.
You can also filter products by size by selecting your size on the left hand side of the page when you click into any category or collection.
We carefully select and cultivate long-term relationships with suppliers and factories based on their expertise and their understanding of our values as a brand. However, we continually review these relationships to ensure that the product and service we provide not only meets, but also exceeds your expectations.
Rigorous standards are a requirement of our trading agreements with suppliers, and are continuously monitored by our expert Quality Control Team. However, having looked into this extensively, we are, at present, unable to acquire a Fairtrade solution that offers us the production capacity and quality required to meet our standards.
Cancellations & Amendments
We aim to process and deliver your order as quickly as possible so, unfortunately, once your order has been submitted, we are unable to make any changes.
Contact UsAs we are striving to offer the fastest shipping times possible, it is not possible to cancel or amend your order once it has been placed.
When ordering online, there is a message to advise the following at checkout:
Please check the details of your order carefully - no amends can be made after this point.
Thank you for shopping, we hope you enjoy your purchases.
If you change your mind after you've ordered, you have the right to cancel the contract under these conditions: -
i) If your whole order has not been selected for shipping in our warehouse, we'll be happy to cancel it and refund you in full, immediately. Please contact Customer Care toll free on 1 855 753 4444 should you wish to cancel or amend your order. (please note this will not be possible on most occasions, only when a forward shipping date is shown.)
ii) Under Consumer Regulations, you have the right to cancel your order with us as long as you do so no later than 14 days after the day on which you receive your goods. You must inform us of your wish to cancel your order in writing either by letter or email, include your name, address and account number. You should return unworn goods to us in their original packaging, wherever possible, within 14 days of informing us of your wish to cancel. If you do cancel the entire order, it is your responsibility to return the goods to us at your cost.
The cost of your order will be reimbursed in full including any standard shipping charges provided the entire order is returned including any promotional gifts that formed part of the original order. Additional Shipping Charges: Premium shipping will not be refunded if you cancel or return your order.
We will not be responsible for any loss or damage to your returned items during transit.
Once we receive your returned goods, we will refund you in full within 7 working days (Please allow up to 14 days for us to process the transaction).
This cancellation policy complies with Consumer Contract Regulations 2015.
Promotions
That’s easy. To obtain your special offer when ordering online, just enter your savings code within the email received at the cart or the checkout.
Please note that some offers have a minimum spend to qualify.
Please don’t worry if you don’t have a promotion code/savings code, it’s not compulsory!
Once you’re a customer, you can opt to receive email offers and savings in the future by clicking here Email sign up.
You can only use one savings code per order.
All promotions have an expiry date. Please check this before placing your order.
Promotions can be claimed on full price items only and exclude clearance items/branded items unless otherwise stated within the offer description.
Firstly, check the expiry date of the promotion code and if you have reached the minimum spend to qualify.
If that's all okay, make sure the savings code has been entered in the correct place - either at checkout or in your cart.
If you are using a savings code to take advantage of an offer on a particular product and the discount has not applied, please ensure you have selected the correct product. All of our products have a unique product number which you can type into the Search box at the top of the website homepage.
If the code still isn’t working, please click on the Contact Us button below and a member of our Customer Care team will be able to advise.
Promotions can be claimed on full price items only and exclude clearance or brabded items unless otherwise stated within the offer description.
Yes, as long as the offer is still available and the relevant criteria is met.
Please click on the Contact button below and a member of our Customer Care Team will be happy to tell you which promotional code you can use to place your order and make the most of your offer.
Promotions can be claimed on full price items only and exclude clearance items unless otherwise stated within the offer description.
Unfortunately, we are unable to apply any savings codes to orders once they have been placed under any circumstance.
Remember to make a note of any offer codes you may need before you place your order and be sure the savings code has been entered in the right place - either at checkout or in your cart.
In order to add an offer or reduced item to your cart, you may need to click on the link provided after entering your savings code You will sometimes be required to select a size in your cart.
Savings can be claimed on full price items only and exclude clearance/ branded items unless otherwise stated within the offer description.
If you’d like to place an order online, a savings code isn’t compulsory. Simply checkout as you usually would and a default code will be applied to your order.
If you’d like to make the most of our exclusive offers and special promotions, you can opt in to receive emails by visiting our Email sign up. We look forward to welcoming you to the team!
Savings can be claimed on full price items only and exclude clearance/branded items unless otherwise stated within the offer description.
Simply sign up to receive our emails and keep up to date with our latest offers. We send many online exclusive offers throughout the year.
If you’d like to make the most of our exclusive offers and special promotions, you can opt in to receive emails by visiting our Email sign up page or log in and visit My Account.
Savings can be claimed on full price items only and exclude clearance /branded items unless otherwise stated within the offer description.
Stock
Sometimes the demand for a product is greater than we expected.
When this happens, our buyers will do their best to arrange for further shipments to meet demand.
The stock grid on the product page will show you when further stock is due in, up to 8 weeks, and allow you to place an order for future delivery subject to stock availability (the expected number of weeks is shown in stock grid).
If an item is due into our warehouse after 8 weeks, you will be able to ask for an email to be sent to advise when stock is available (this is shown as an envelope symbol on stock grid). You will then be able to place a further order.
If the stock grid shows SOLD OUT - this means we are completely sold out of this item and are unable to obtain any further stock - please select another item.