Shipping
Delivery to the US is $9.95* for Standard tracked shipping with USPS (within 7-10 business days)
Shipping days stated are number of business days after dispatch (subject to stock availability and excluding sale periods) **
Shipping will be Monday to Friday during local business hours .
WE CANNOT DELIVER TO PO BOX ADDRESSES; - AN ALTERNATIVE DELIVERY ADDRESS WILL NEED TO BE SUPPLIED DURING THE CHECKOUT PROCESS.
* Standard shipping is free on orders over $89
** Please note shipments may be subject to cross-border inspections by customs authorities
No, the courier will attempt delivery 2 times before holding the parcel for 15 days, after which time the parcel will be returned to us.
The courier will attempt delivery and if you are not at home, one of the following will be take place:
• The courier will leave your parcel in a secure mailbox if available.
• The courier will leave your parcel with a neighbour and ask them to sign for it.
If none of above is possible, the courier will leave a drop card with further instructions.
Yes, while placing an order you will have the option to change your shipping address at checkout* Please check the details of your order carefully - no amends can be made to the shipping address after this point.
To change your shipping address when you are not placing an order, please ensure you are logged in and then click on Account Details which will take you to your Account Overview.
Here you will have the option to add a new shipping address or edit any existing ones by clicking on Edit Addresses. Once you have made the required changes, click on Save Changes
Please note that your billing address must match the address on your credit/debit card statement to allow payment to be authorised.
*For the security of your package, we do not ship to PO Box addresses.
You will be able to add a different international shipping address from your billing address. Please ensure you select the country from the drop down menu at checkout.
Please note your billing address must be the address your card is registered to.
International delivery is Monday to Friday during local country business hours with a signature service.
For more information please see International Delivery
You will have three main tracking events:
- Date of departure to destination country
- Date of arrival in destination country
- Date of delivery to the recipient , or if the delivery has been unsuccessful
Updates that you may see on the tracking -
Address query
Attempted delivery
Refused by Customer
Returning
Please allow 7-10 business days for our courier to deliver your order, unless the information on their website indicates that we need you to contact us
We want you to be delighted with your order but, very occasionally, mistakes can occur. If an item is missing from your parcel, please call our Customer Care Team, toll free on 1 855 753 4444 who will discuss the best course of action.
Before calling, please check your dispatch note to make sure the item is not to follow due to a delay from our suppliers.
Returns
We hope you will be very happy with every purchase, however if you do need to return any items we offer a simple local returns service for our US customers, taking away the hassle of returning unwanted items.
To create a returns label click here and follow the instructions.* $9.95 will be deducted from your refund to cover the cost of postage.
Please note that you will require a printer to print your returns label.
Simply return your items to us within 60 days of receiving your order and we will take care of the rest.
*Pierced products ( such as earrings) cannot be returned for hygiene reasons. This does not affect your statutory rights.
In line with Consumer Contract Regulations 2014 and if your returns meet the criteria outlined in our policy but the standard postage has yet to be refunded, please contact us by using the Contact Us button below, or call our Customer Care Team on 1 855 753 4444
We’re so sorry…we always strive to make sure your order arrives exactly as you’d expect it to but, very occasionally, mistakes can happen. In the unlikely event that your parcel arrives with an incorrect item, please phone our friendly Customer Care Team on 0161 286 4321, and we’ll arrange for you to return the incorrect item and have the correct one sent out on its return.
Exchanges
EXCHANGES (Colour & Size only)
Upon receipt of your order, if you find you need to replace an item - alternative size or colour only - we will happily re-order your replacement item and dispatch with free postage provided this request is made within 7 days of receipt of order – please call our Customer Care team, toll free on 1 855 753 4444 & select the option to order a replacement item.
Pierced products ( such as earrings) cannot be returned for hygiene reasons. This does not affect your statutory rights.