We know that sometimes things don’t work out, and hope you’re not too disappointed. If you’d like to return an item, we’ll refund or exchange any unworn items returned in saleable condition within 28 days. A refund will be issued on receipt of the goods.
This doesn’t affect your rights to return faulty goods or any other statutory rights.
A: Complete the Returns slip with relevant details for your return item, detach & enclose returns slip in your parcel with your returned item.
B: Attach the returns address label to your parcel – please note this is not a pre-paid label – you will need to pay return postage costs.
If you have mislaid the returns label and need to return an item to us the returns address is:
Cotton Traders Distribution Centre
Sherwood Park
Annersley
Notts NG15 0DJ
United Kingdom
*Pierced products ( such as earrings) cannot be returned for hygiene reasons. This does not affect your statutory rights.
All returns should be sent back in the original packaging (where possible) to:
Cotton Traders Distribution Centre
Little Oak Drive
Sherwood Park
Nottingham
NG15 0DR
United Kingdom
In line with Consumer Contract Regulations 2014 and if your returns meet the criteria outlined below in our policy but the standard postage has yet to be refunded, please contact us by using the Contact Us button below, or call our Customer Care Team on 01612864321.
When you buy products online, you have cancellation rights detailed below. If you reside within the EU, you are entitled to these rights under the EU directive on Consumer Rights 83/2011. If you reside in a non-EU country, we offer the same rights to you.
You are entitled to cancel your order if you so wish, providing that you exercise your right no longer than 14 days after the day on which you receive the goods.
Your right to return or cancel products does not apply to goods that have been personalised / altered. This does not affect your statutory rights if goods are faulty or not as described.
To exercise the right to cancel, you must inform us of your decision to cancel your order by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and e-mail address.
You can cancel by e-mail (customerservice@cottontraders.com) or call our Customer Care Team on 00 44 1613747220, or write to Customer Support Team, Cotton Traders Ltd, Merlin Court, Atlantic Street, Broadheath, Altrincham, Cheshire WA14 5NL.
If you decide to cancel, you should return your order to us at your own cost within 14 days of such cancellation and we will reimburse to you (by the method used to pay for the original transaction, postal orders will be refunded by cheque) the amount in relation to goods to which cancellation rights apply.
Only standard delivery charges for your order will be refunded (if applicable). If you choose a type of delivery other than our standard we will only refund you the cost of standard delivery (if any).
If you change your mind, your order will be reimbursed including any standard delivery charges providing the entire order is returned with tags and in the original packaging (where possible) including any promotional gifts that formed part of the original order.
We want you to be delighted with your order but occasionally mistakes can occur. If you have received the wrong item, please call our friendly Customer Care Team on 00 44 161 3747220 who will discuss returning the incorrect item and arrange for the correct one to be sent on its return.
Contact UsWe will need the name and address of the person who made the original purchase to enable us to locate the order.
We suggest that you call our Customer Care Team on 00 44 161 374 7220 so that we can flag the order to ensure it is not automatically refunded by our warehouse.
Please return at your own expense within 14 days of receipt and we recommend you take out appropriate insurance as Cotton Traders are not liable for any returns damaged or lost in transit.
A: Complete the Returns slip with relevant details for your return item, detach & enclose returns slip in your parcel with your returned item.
B: Peel off the returns address label and affix to your parcel – please note this is not a pre-paid label – you will need to pay return postage costs.
If you have mislaid the returns label and need to return an item to us the returns address is:
Cotton Traders Distribution Centre
Little Oak Drive
Sherwood Park
Nottingham
NG15 0DR
United Kingdom
Please note that as any returned items are being returned to our UK warehouse, refunds may take up to 14 days to process. Please rest assured that you will recieve your refund as long as the item is in a suitable condition. If you have not received your refund within 14 days of returning your parcel, please do not hesitate to contact a member of our Customer Care Team.