What are your delivery options?

Delivery to Republic of Ireland is €6.95 for Standard delivery - delivered typically within 4 working days.

This is for a fully tracked courier service which will require a signature. Delivery days stated are number of working days after dispatch (subject to stock availability and excluding sale periods) **.

Delivery will be Monday to Friday during local business hours with a signature service.

Please note payment is in Euros and is taken at point of sale.

DUE TO OUR FULLY TRACKED COURER SERVICE WE CANNOT DELIVER TO PO BOX ADDRESSES AND AN ALTERNATIVE DELIVERY ADDRESS WILL NEED TO BE SUPPLIED DURING THE CHECKOUT PROCESS.

** Please note shipments may be subject to cross-border inspections by customs authorities

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Can I specify a day or time for delivery?

No, the courier will attempt delivery 3 times before returning the parcel to us.

The courier will attempt delivery and if you are not at home, one of the following will take place:

• The courier will leave your parcel in a safe place and leave a calling card to advise where it is.
• The courier will leave your parcel with a neighbour and ask them to sign for it.

If none of above is possible, the courier will leave a drop card with further instructions.

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Will I have to pay any import duty or taxes?

No, we will pre-pay any import duty or taxes on your order so you don't have to worry about any unexpected costs or charges when you receive your parcel.

The price you pay for your items and delivery is all you'll pay, and we'll take care of the rest!

Delivery

Can I have delivery to a different address?

Yes, whilst you’re placing your order, you’ll have the option to change your delivery address at checkout*.

If you’d like to change your delivery address but you’re not placing an order, simply log in then, in Account Overview, click Edit Addresses where you’ll have the option to add a new delivery address or edit any existing ones. Just remember to click Save Changes once you’ve made your changes.

Please note that for us to authorise your payment, your billing address must match the address on your credit or debit card statement.

*To ensure that you’re order is delivered to you safely, we do not currently deliver to PO Box addresses.

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Can I change my delivery address after I have placed my order?

Once you have placed your order with us, it is not possible to change the delivery address.

The courier will attempt delivery and if you are not at home one of the following will take place: 

• The courier will leave your parcel in a safe place and leave a calling card to advise where it is. 
• The courier will leave your parcel with a neighbour and ask them to sign for it.

If none of above is possible, the courier will leave a drop card with further instructions.

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Can I have delivery to an address in another country?

You will be able to add a different international delivery address from your billing address. Please ensure you select the country from the drop down menu at checkout.

Please note your billing address must be the address your card is registered to.

International delivery is Monday to Friday during local country business hours with a signature service.

For more information please see International Delivery .

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Important information to help you track your parcel

Important information that may assist when tracking your parcel

Please note there may be a delay before tracking information becomes available - please do not contact WNDirect directly – if after reading information below you need to contact us, click on the Contact Us button at bottom of page.

Below is a brief summary of some of tracking details you may see on WNDirect website.

Mis-sort - Parcel has been sent to incorrect depot - WNDirect will resend to correct depot. Please allow a further 4 working days from the day of mis-sort for delivery.

Carried Forward - the courier has not been able to deliver during the day and will carry forward to the next day or the date stated.

Not Delivered - access problem - this means the courier is experiencing difficulty delivering your parcel and it usually means we require more information to pass to the courier - please contact us.

Address Query - the courier cannot find the address or the address is incorrect - please contact us.

Courier to re-attempt - the courier was not able to deliver but they will try again (the courier will try 3 times before returning the parcel to the depot).

The above are exceptions. Most of the time, the information you will see is easy to decipher and will give clear details as to the whereabouts of your parcel eg - delivered to: (garage, neighbour etc) Signature from customer - date and time signed for.

Please allow 7 working days for our courier company to complete delivery unless the information on WNDirect website indicates that we need you to contact us as above.

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An item is missing from my order

We want you to be delighted with your order but, very occasionally, mistakes can occur. If an item is missing from your parcel, please call our Customer Care Team on 00 44 161 3747220 who will discuss the best course of action.

Before calling, please check your dispatch note to make sure the item is not to follow due to a delay from our suppliers.

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