EXCHANGES (Colour & Size only)
Upon receipt of your order, if you find you need to replace an item - alternative size or colour only
For orders placed by telephone -
We will happily re-order your replacement item & dispatch with free postage provided this request is made within 7 days of receipt of order – please call our Orderline on 01 903 8777.
For orders placed via our website -
Due to system constraints we are not able to create exchanges for online orders .
If you wish to place an exchange order for an alternative size or colour only – please place your order as usual via our website and contact us by email with your web reference number and we will refund the delivery charge for the new order.
Pierced products ( such as earrings) cannot be returned for hygiene reasons. This does not affect your statutory rights.
All orders returned back to Cotton Traders are automatically refunded back to the original payment method.
If you would like to receive a replacement item (same item - different colour or size), we will re-order with no fee to you for post and packing. Simply call our Orderline on 01 903 8777 and select option 3.