How do I claim my chosen promotion?

That’s easy. To obtain your special offer when ordering online, just enter your promotion code (found on the back cover of your catalogue or within the e-mail received) at the basket or the checkout. You can also enter the code in the red promotion banner on each product page.

Please note that some offers have a minimum spend to qualify.

Please don’t worry if you don’t have a promotion code, it’s not compulsory!

Once you’re a customer, you can opt to receive email offers and promotions in the future by clicking here E-mail sign up.

You can only use one promotion code per order.

All promotions have an expiry date. Please check this before placing your order.

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My promotion code isn't working

Firstly, check the expiry date of the promotion code and if you have reached the minimum spend to qualify. Then make sure the code has been entered in the correct place on the website (either in the red promotion banner on every product page or at the basket page).

If you are using a promotion code to take advantage of an offer on a particular product and the discount has not applied, please ensure you have selected the correct product. All of our products have a unique product number which you can type into the Search box at the top of the website homepage.  This product number will appear on the advert, leaflet or catalogue.

If the code still isn’t working, please click on the Contact Us button below and a member of our Customer Care team will be able to advise.

If you are using a promotion code from an advert, catalogue or email intended for a UK audience, then this will not work on the website unless you have a UK billing address.

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I have 2 different promotion codes. Can I receive both offers?

We have various promotions running throughout the year. Occasionally, this means that some of our customers will receive information relating to more than one promotion. You may choose which offer you would prefer to receive but may only have one promotion per order.

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I have lost my promotional code - can I still receive this offer?

Yes. Providing the offer is still applicable and the relevant criteria is met, you will be able to place an order.

Please click on Contact Us to visit our contact page and provide details of the offer. Our Customer Care team will be able to advise of the correct promotional code to enable you to place your order.

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Why are the prices different on your website and in newspaper/magazine adverts?

We are always looking to offer the best possible prices and promotions to our customers. There are times when certain offers are available exclusively via our website. On other occasions, an advert printed in a magazine or newspaper has exclusive offers. As long as you quote the relevant promotion code, you will receive the item at the correct price.

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I have forgotten to enter my promotion code - can this be added after I have placed my order?

Unfortunately, we are unable to apply any promotional offer codes to orders once they have been placed under any circumstance.

Remember to make a note of any offer codes you may need before you place your order and be sure to enter them in the Promotion Code box which can be found at the top right hand side of every page. 

In order to add an offer or reduced item to your basket, you may need to click on the link provided after entering your Promotion Code. You will sometimes be required to select a size in your basket.

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I do not have a promotion code - can I still place an order online?

You do not actually need a promotion code to place an order online. Simply checkout as normal and a default code will be applied to your order. However if you provide us with your email address and have agreed that Cotton Traders can contact you by email with promotions and offers, you will receive regular emails offering many web exclusive offers. If you would like to sign up to receive these offers click here Email sign up.

We hope this is of assistance and look forward to welcoming you to the Cotton Traders Team.

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How do I find out about exclusive offers?

Simply sign up to receive our emails and keep up to date with our latest offers. We send many online exclusive offers throughout the year.

To receive these, please log in or sign up and visit My Account or click here Email sign up.

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How can I enter your prize draw?

You will need to be logged in to your account to enter the Free Prize Draw.

Click here to visit My Account with a link to the Prize Draw at the bottom of the page.

Once you have ticked to enter and clicked on continue, you will be returned to the My Account page and will receive an email to advise your account has been updated.

Or call our Orderline for entry into the Free Prize draw. There is no obligation to place an order.

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