Is your website secure?

Cotton Traders takes website security very seriously. Our site meets all industry standards and is designed to keep your data safe at all times. We have worked with leading experts to ensure that our site security meets the very highest industry standards. At 'Checkout', any information you enter is encoded to prevent anybody else accessing your payment details. Our site uses Symantec SSL Web Server Certificates.

When you are in the secure section of the site, a padlock symbol should appear in your browser. This will either appear at the bottom of your browser, or to the right of the address bar at the top.When this symbol appears, you can be assured that the site security is in place.

In addition to this, we have recently worked with Visa and MasterCard to offer all our online customers the opportunity to register with 3D secure.

For more information, please see our Privacy Statement.

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Which cards do you accept for payment?

We accept all major credit and debit cards (please note due to technical issues we are at present unable to accept American Express cards for payment online).

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How do I save or change my card details at checkout?

If you save your payment details, it will make your checkout process easier. Once your payment details are entered, your details will be stored in your account and you will not have to re-enter them again when you make your next order. (Please note you will always need to re-enter the security numbers on the back of your card as these are never saved.)

If you prefer not to save your payment details, please tick the relevant box in the payment details area at Checkout page.

nb - if this box is left unticked, your details will automatically be stored securely for future orders.

To change any payment details already stored on our site, please select new card details from the drop down option at the checkout (i.e. Visa/MasterCard) and overtype your new card details. (Please note this can only be done when you are placing an order).

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I am having problems at checkout

Although most aspects of our website run smoothly, we are aware that the site sometimes runs slowly for a small minority of our customers.

This may lead to 'time out' issues and cause problems moving around the site; particularly from basket to checkout.

Our Web Support team have provided the following advice:

- Close down all open web pages.

- Reset your internet connection.

- Re-open your web browser and clear cookies.

- Add items into the basket and then attempt to sign-in and proceed to checkout again.

- If none of the above work, maybe try an alternative browser such as Google Chrome or Firefox.

In the meantime, if you are still experiencing problems, please call our Orderline on 01 903 8777 and one of our friendly advisors will take the order from you.

Alternatively, please leave items in the basket and retry later; maybe when there is less traffic on the website. If you are still experiencing problems, please use the contact button below to email us. Make sure to include any messages you have seen.

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Why is my payment not accepted?

We apologise if you are experiencing problems trying to place an order online.

Our site uses hosted payment which means that all sensitive data is stored in compliance with Payment Card Industry Standards. One of the requirements for authorisation is that at the payment details stage, your name and address must be entered exactly as they appear on your debit/credit card statement. If you experience problems at checkout, you may need to edit your billing address to ensure that the details match your card statement.

We hope you are successful when you next try to place an order online. If you do experience any further problems, please do not hesitate to contact us using the contact button below or call our Customer Care Team on 00 44 161 3747220.

Please note, due to technical issues, we are at present unable to accept American Express cards for payment online.

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Why have I seen a message advising only A -Z applicable?

If you have inadvertently hit a number key when entering the name on your card, you will see the following message: "the name on your credit card can only contain A-Z".

The same applies if you enter full stops after your initials. Please re-enter your name using only letters.

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What is Verified by Visa

Verified by Visa is a security service from Visa which adds an extra level of security to online card purchases. 

Any cards issued by Visa are eligible for this programme. To enrol in this scheme, you will need to visit the enrolment site of your card issuer or you may be asked to enrol when you next make an online purchase with a participating website. 

You will be asked to choose your own personal password. Then whenever you visit a site where Verified by Visa is enabled, you will be shown a box in which your must enter three random characters from this password to proceed through the checkout. 

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Verified by Visa is a new service that lets you shop online with added confidence.

Through a simple checkout process, Verified by Visa confirms your identity when you make purchases at participating online stores. It's convenient, and it works with your existing Visa card.

Plus, Verified by Visa is a snap to use. You register your card just once, and create your own password. Then, when you make purchases at participating online stores, a Verified by Visa window will appear. Simply enter your password and click submit. Your identity is verified and the purchase is secure.

To activate Verified by Visa in your Visa card, or to learn more, contact the financial institution that issued your Visa card.

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What is MasterCard Securecode?

MasterCard SecureCode is a security service from MasterCard, which adds an extra level of security to online card purchases. Any cards issued by MasterCard are eligible for this programme. 

To enrol in this scheme, you will need to visit the enrolment site of your card issuer or you may be asked to enrol when you next make an online purchase with a participating website. You will be asked to choose your own personal password. Then whenever you visit a site where MasterCard SecureCode is enabled, you will be shown a box in which your must enter three random characters from this password to proceed through the checkout.

More Information.

MasterCard® SecureCode™ is a new service from MasterCard and your card issuer that provides added protection when you buy online at participating merchants. You choose your own personal SecureCode™ that provides added protection against unauthorized use of your MasterCard® or Maestro® card when shopping online at participating MasterCard SecureCode merchants.

Once MasterCard SecureCode is available from your issuer, enrollment is easy. You may visit your issuer's enrollment site to register for MasterCard SecureCode or the first time you purchase online at a participating merchant with your MasterCard or Maestro card, a window may appear from your card issuer asking you to provide personal information to confirm your identity. On the next screen, you will then be asked to create a personal SecureCode.

After you have created your personal SecureCode, for each subsequent purchase at a participating merchant a window from your card issuer will appear asking that you provide your personal SecureCode. In seconds, your card issuer confirms it's you and allows your purchase to be completed!

To find out more about MasterCard SecureCode go to MasterCard SecureCode

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