Is my password secure?

Please rest assured our website is secure and we use SSL Web Server Certificates.

Our security settings are constantly being reviewed. Please click here to create an account, login or access your Account Overview section.

When you are in the secure section of the site, a padlock symbol should appear in your browser. In most browsers, this will appear to the right of the address bar at the top. When this symbol appears, you can be assured that the site security is in place.

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Forgotten your password?

If you have forgotten your password, please go to the log in page. You then need to click on Forgotten Your Password? and enter your email address. A new password reset link will then be forwarded to you securely.

To log into your account, simply enter your email address and new password into the entry boxes on your 'log in page'.

Once signed in, please then visit Account Overview to change your password to something more familiar.

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Why haven't I received a password reminder email?

If you have requested a password reminder, the email containing the password reset link should arrive in your inbox almost immediately. However, if after an hour the email still hasn’t come through, please check the following, and then try again.

1. Check that the email hasn’t gone into your Spam or Junk Email folder. Sometimes, important emails can be redirected there by mistake even though they are not junk emails.

2. Check that you entered the correct email address. It’s very easy to mistype an email address, e.g. typing hotmail.com instead of hotmail.co.uk so please double check that you entered the correct address.

3. Check that your inbox isn’t full. If you have too many emails in your inbox, your email provider may sometimes prevent you from receiving any new emails.

4. Add e-mail@cottontraders.com to your safe senders list. If you add our email address to your safe senders list, this will ensure that our emails are never blocked or considered as spam. If you are not sure how to add an email address to your safe senders, please consult your email provider for more information.

If all of the above steps have been tried, and you are still unable to receive the password reminder, please use the ‘Contact’ button below to get in touch with our Customer Care team. Please include as many details as you can about your problem.

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I'm having trouble with the password you have sent me

If you are an existing online customer and have requested a password reset, you should be sent a password reset link. Simply, follow the instructions to reset your password.

If you are still experiencing problems, please check the list below:

Are you entering your email address and password in the correct boxes? (Sign in boxes are on the left hand side of the login page)

Have you removed any saved password details before copying and pasting your new password?

Is the email address you are using to sign in the same one that password is registered against?

Have you missed the 1st or last digit or copied in an extra space when copying new password reminder?

Please note passwords are case sensitive

IMPORTANT INFORMATION

We recommend that you change your temporary password to something more familiar to you by visiting your  Account Overview page once you are logged in.

If you are still experiencing problems after following the above steps, please contact us using the contact button below.

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How do I unlock my account

Your security is very important to us and in order to protect your security, your account has been locked. This may be due to multiple failed log in attempts.

To unlock your account, please contact our Customer Care Team on 00 44 161 374220.

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Why can't I register two passwords against the same email address?

We ask each customer to create a password against their unique email address. This is safe and secure and it ensures that the correct customer receives the right confirmation email, password reminder and any emails that we send relating to their account. 

The easiest way to register two customers at the same address with different passwords is to create a second email address. This can be done either through your own service provider or we believe that they are particularly easy to set up with Googlemail and Yahoo Mail.

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