Delivery

What are your delivery options?

Delivery to Republic of Ireland is €6.95 for Standard delivery (3 working days) and €9.95 for Premium delivery (2 working days).

This is for a fully tracked courier service which will require a signature. Delivery days stated are number of working days after dispatch (subject to stock availability and excluding sale periods) **.

Delivery will be Monday to Friday during local business hours with a signature service.

Please note payment is in Euros and is taken at point of sale.

DUE TO OUR FULLY TRACKED COURER SERVICE WE CANNOT DELIVER TO PO BOX ADDRESSES AND AN ALTERNATIVE DELIVERY ADDRESS WILL NEED TO BE SUPPLIED DURING THE CHECKOUT PROCESS.

** Please note shipments may be subject to cross-border inspections by customs authorities

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Do you provide parcel insurance?

Cotton Traders will always endeavour to ensure that your parcel is delivered safely to you. However, in the unlikely event that the parcel is lost on its way to you, with the €0.60 insurance, we will automatically replace the order, prior to tracing the original, after 7 working days.

Placing insurance on your online order couldn’t be easier.  When viewing your shopping basket, simply tick the box below the basket, and the €0.60 will automatically be added to the cost of your order. You can change your mind at any time before you reach checkout by unticking the box. When ordering by telephone, you will be offered the €0.60 parcel insurance by the advisor.

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Can I specify a day or time for delivery?

No, the courier will attempt delivery 3 times before returning the parcel to us.

The courier will attempt delivery and if you are not at home, one of the following will take place:

• The courier will leave your parcel in a safe place and leave a calling card to advise where it is.
• The courier will leave your parcel with a neighbour and ask them to sign for it.

If none of above is possible, the courier will leave a drop card with further instructions.

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Can I have delivery to a different address?

Yes, while placing an order you will have the option to change your delivery address at checkout*

To change your delivery address when you are not placing an order, please ensure you are logged in and then click on Account Details which will take you to your Account Overview.

Here you will have the option to add a new delivery address or edit any existing ones by clicking on Edit Addresses. Once you have made the required changes, click on Save Changes

Please note that your billing address must match the address on your credit/debit card statement to allow payment to be authorised.

*For the security of your package, we do not deliver to PO Box addresses.

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Can I change my delivery address after I have placed my order?

Once you have placed your order with us, it is not possible to change the delivery address.

The courier will attempt delivery and if you are not at home one of the following will take place: 

• The courier will leave your parcel in a safe place and leave a calling card to advise where it is. 
• The courier will leave your parcel with a neighbour and ask them to sign for it.

If none of above is possible, the courier will leave a drop card with further instructions.

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Can I have delivery to an address in another country?

You will be able to add a different international delivery address from your billing address. Please ensure you select the country from the drop down menu at checkout.

Please note your billing address must be the address your card is registered to.

International delivery is Monday to Friday during local country business hours with a signature service.

For more information please see International Delivery .

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Important information to help you track your parcel

Important information that may assist when tracking your parcel

Please note there may be a delay before tracking information becomes available - please do not contact WNDirect directly – if after reading information below you need to contact us, click on the Contact Us button at bottom of page.

Below is a brief summary of some of tracking details you may see on WNDirect website.

Mis-sort - Parcel has been sent to incorrect depot - WNDirect will resend to correct depot. Please allow a further 4 working days from the day of mis-sort for delivery.

Carried Forward - the courier has not been able to deliver during the day and will carry forward to the next day or the date stated.

Not Delivered - access problem - this means the courier is experiencing difficulty delivering your parcel and it usually means we require more information to pass to the courier - please contact us.

Address Query - the courier cannot find the address or the address is incorrect - please contact us.

Courier to re-attempt - the courier was not able to deliver but they will try again (the courier will try 3 times before returning the parcel to the depot).

The above are exceptions. Most of the time, the information you will see is easy to decipher and will give clear details as to the whereabouts of your parcel eg - delivered to: (garage, neighbour etc) Signature from customer - date and time signed for.

Please allow 7 working days for our courier company to complete delivery unless the information on WNDirect website indicates that we need you to contact us as above.

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I have an item missing from my order

We want you to be delighted with your order but, very occasionally, mistakes can occur. If an item is missing from your parcel, please call our Customer Care Team on 00 44 161 3747220 who will discuss the best course of action.

Before calling, please check your dispatch note to make sure the item is not to follow due to a delay from our suppliers.

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Returns

How long do I have to return goods after Christmas?

We appreciate that at this time of year our customers need a longer returns period.

Any goods purchased as Christmas presents may be returned unril the end of January following the instructions on the reverse of the dispatch note.

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How do I return goods?

Please return at your own expense within 14 days of receipt and we recommend you take out appropriate insurance as Cotton Traders are not liable for any returns damaged or lost in transit.


A: Complete the Returns slip with relevant details for your return item, detach & enclose returns slip in your parcel with your returned item.

B: Attach the returns address label to your parcel – please note this is not a pre-paid label – you will need to pay return postage costs.

If you have mislaid the returns label and need to return an item to us the returns address is:

Cotton Traders Ltd
Prolog Phase 3
Chilton House
Sherwood Park
Annersley
Notts NG15 0DJ
United Kingdom

PayPal Returns

Returning an item for free when you order via Paypal.

You can claim a refund on the cost of your return if you pay using Paypal.

Activate your PayPal Refunded Returns service here:

IRE - https://www.paypal.com/ie/webapps/mpp/refunded-returns

Pay for your order using your PayPal account.

If you wish to return your items, simply return them as you usually would and ensure you retain your proof of payment.

Complete the form and upload proof of payment for your returns – this must be completed within 14 days of returning your items.

Subject to PayPal approval, your return costs will be refunded to your PayPal account.

For full terms and conditions please visit:

IRE – https://www.paypal.com/ie/webapps/mpp/refunded-returns/general-conditions

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What is your returns address?

All returns should be sent back in the original bag where possible to the following address:

Cotton Traders Ltd
Prolog Phase 3
Chilton House
Sherwood Park
Annesley
Notts
NG15 0DJ
United Kingdom

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Do you refund original postage charges?

Please refer to our Cancellation Policy in Terms & Conditions. 

If you have met all criteria stipulated there and your original postage charges have not yet been refunded, please contact us using the Contact button below.

We comply with all Consumer Contract Regulations.

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What should I do if I receive the wrong item?

We want you to be delighted with your order but occasionally mistakes can occur. If you have received the wrong item, please call our friendly Customer Care Team on 00 44 161 3747220 who will discuss returning the incorrect item and arrange for the correct one to be sent on its return.

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How do I return an item that has been bought as a gift?

We will need the name and address of the person who made the original purchase to enable us to locate the order.

We suggest that you call our Customer Care Team on 00 44 161 374 7220 so that we can flag the order to ensure it is not automatically refunded by our warehouse.

Please return at your own expense within 14 days of receipt and we recommend you take out appropriate insurance as Cotton Traders are not liable for any returns damaged or lost in transit.

A: Complete the Returns slip with relevant details for your return item, detach & enclose returns slip in your parcel with your returned item.

B: Peel off the returns address label and affix to your parcel – please note this is not a pre-paid label – you will need to pay return postage costs.

If you have mislaid the returns label and need to return an item to us the returns address is:

Cotton Traders Ltd
Prolog Phase 3
Chilton House
Sherwood Park
Annersley
Notts NG15 0DJ
United Kingdom

Please note that as any returned items are being returned to our UK warehouse, refunds may take up to 14 days to process. Please rest assured that you will recieve your refund as long as the item is in a suitable condition. If you have not received your refund within 14 days of returning your parcel, please do not hesitate to contact a member of our Customer Care Team.

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Exchanges

How do I place an exchange order?

EXCHANGES (Colour & Size only)

Upon receipt of your order, if you find you need to replace an item - alternative size or colour only

For orders placed by telephone -

We will happily re-order your replacement item & dispatch with free postage provided this request is made within 7 days of receipt of order – please call our Orderline on 01 903 8777.

For orders placed via our website -

Due to system constraints we are not able to create exchanges for online orders .

If you wish to place an exchange order for an alternative size or colour only – please place your order as usual via our website and contact us by email with your web reference number and we will refund the delivery charge for the new order.

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Where is my replacement item?

All orders returned back to Cotton Traders are automatically refunded back to the original payment method.

If you would like to receive a replacement item (same item - different colour or size), we will re-order with no fee to you for post and packing. Simply call our Orderline on 01 903 8777 and select option 3.

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