Wellington Quality Guarantee
Wellingtons purchased through our shops, via email order, Contact Centre or from cottontraders.com are guaranteed to the original purchaser for 12 months from the date of purchase against manufacturing faults. This applies to Wellingtons purchased after 20th April 2017.
Within the first year of purchase, if you have reason for complaint, please contact our Customer Care Team on 0161 286 4321 or click Contact Us below.
Cotton Traders reserves the right to refuse the return of products, which are not sent back in accordance with our procedure and we may request that you pay for the shipping of such goods back to you.
This guarantee does not cover damage or faults caused by misuse or by normal wear and tear (e.g. scratches and scuffs, wear on the soles, or inappropriate care.) Any repairs carried out by a third party, or any alteration (e.g. personalisation) of the wellingtons will invalidate this guarantee. This guarantee does not affect your statutory rights.
It is essential for both hygiene and for a thorough assessment that faulty items are returned to us in a clean, dry and presentable fashion. If we agree that the Wellingtons do suffer from a manufacturing fault then we will, at our option, either issue you with a replacement pair (if we have one in stock) or we will reimburse you the purchase price.
We do not cover faults due to contact with animal urine as this degrades the rubber and causes the surface of the Wellington boot to weaken.
Looking After Your Wellingtons
In some circumstances, you may notice a white powdery ‘bloom’ on the surface of your Wellingtons. Rubber is a naturally occurring product and in certain situations, insoluble particles may rise to the surface. This is natural characteristic of high quality, natural rubber and should not cause concern; it does not affect the durability of your boots.
If your boots get dirty, use lukewarm water and a clean cloth to wipe them clean and then allow them to dry naturally.
Store your boots in a cool dry place, avoiding any contact with sources of heat, extreme cold or direct sunlight. Do not store your wellingtons folded or creased.