How do I order?

Ordering with us is quick and simple. To Cotton On and place an order, please choose from any of these ordering options: 

• Online -  Visit www.cottontraders.com to start shopping or for more information How To Shop

• By phone - Call on 0844 844 1111* Have your customer number, Promotion Code, and the product details handy

• In store - Any of our stores throughout the UK will be able to place an order on your behalf. See Shops for more information.

• By Post**  - Complete and post an order form and send with full payment to:

Cotton Traders
Cotton Hub
Merlin Court
Atlantic Street
Broadheath
Altrincham
WA14 5NL

**UK orders only.
*Calls to 0844 numbers will cost 7p per minute plus your phone company’s access charge

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Do I need an email address to order online?

Yes. As part of the online ordering process, we will send you confirmation emails so that you know we have received your order. If you do not have an email address you can still place orders by phone or post.

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I am trying to place an order online but my address is not recognised.

There are a few occasions when your full address may not be returned on postcode search.

If this is the case at Login/Register page click on Create Account button under New to Cotton Traders

Then click on Enter address manually

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How do I pay for an order placed by telephone?

For offline orders, you can pay by credit/debit card, *cheque or postal order made payable to Cotton Traders Ltd.

We do not accept payment by cash.

For online orders, we accept all major credit and debit cards (please note due to technical issues we are at present unable to accept American Express cards for online orders).

Your card will be charged for the full value of your order on authorisation.

*UK mail orders only (please do not forget to include postage charges when sending payment as your order will be delayed if this is not included).

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Can I order from a BFPO address?

At Login/Register page, click on Continue button under New to cottontraders.com

Select UK in drop down menu and then click on Enter address manually then enter all details manually including your BFPO number in the postcode field. Please note all fields marked with an asterisk must be completed (repeat part of address if necessary).

If you prefer to place your order by telephone or mail order, please call 0844 844 1111* or submit your order form in the normal way.

*Calls to 0844 numbers cost 7p a minute plus your phone company’s access charge.

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