How do I order?

Ordering with us has never been easier. To place your order, just choose from the following options: 

• Online - visit us at to shop safely and securely, or find more information on How To Shop

• By phone - Call our friendly UK Contact Centre on 0844 844 1111*. Just keep your customer number, promotional code and the details of what you'd like to order handy. 

• In store - Our friendly in-store teams will be more than happy to place an order on your behalf. With over 100 stores across the country, we're never far away! To find your nearest store click here

• By Post**  - Complete and post an order form and send with full payment to:

Cotton Traders
Cotton Hub
Merlin Court
Atlantic Street
WA14 5NL

*Calls to 0844 numbers will cost 7p per minute plus your phone company’s access charge
**UK orders only.

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Do I need an email address to order online?

Yes. We will send you emails to confirm that your order has been placed successfully and to let you know when it’s on its way! If you don’t have an email address, don’t worry; you can still place an order over the phone or by post.

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I am trying to place an order online but my address is not recognised.

If your address isn’t showing using our postcode search, visit our Log In/Register page. Click Create Account under New to Cotton Traders followed by Enter address manually.

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How do I pay for an order placed by telephone?

For all offline orders, you can pay using your credit or debit card, cheque* or postal order made payable to Cotton Traders Ltd.

Unfortunately we cannot accept cash as payment.

For orders placed online, we accept all major credit and debit cards, however, we are currently unable to accept American Express due to technical issues.

Your card will be charged for the full value of your order on authorisation.

*UK mail orders only. To avoid delays, please don’t forget to include postage fees in your payment.

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Can I order from a BFPO address?

On our Log In/Register page, just click Continue under New to Cotton Traders.

Select UK from the dropdown menu and click Enter address manually before entering all details manually, including your BFPO number in the postcode field. Please note that all fields marked with an asterisk must be completed (repeating part of the address, if necessary).

If you’d prefer to place your order by phone or mail, please call 0844 844 1111* or submit your order form in the normal way.

*Calls to 0844 numbers cost 7p per minute, plus your phone company’s access charge.

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