Is your website secure?

We take your safety and security online very seriously. Our website meets the very highest industry standards, and is designed to keep your data private and protected at all times with the use of Symantec SSL Web Server Certificates.

When you checkout, any information you enter is encoded to prevent anybody else from accessing your payment details.

For reassurance that the area of the website you’re in is secure, a padlock symbol will appear either at the bottom of your browser, or to the side of the address bar.

We have also worked closely with Visa and MasterCard to offer all of our online customers the opportunity to register with 3D Secure.

For more information, please see our Privacy Statement.

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Which cards do you accept for payment?

For orders placed online, we accept all major credit and debit cards. However, we are currently unable to accept American Express due to technical issues.

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How do I save or change my card details at checkout?

When you checkout, you can make ordering in the future even quicker by choosing to save your payment details.

Once you’ve entered your payment details, they’ll be saved to your account, saving you from having to re-enter them next time you shop with us. Please note that you’ll need to provide us with the 3-digit Card Verification Code (CVC) on the back of your card every time you order, to help us keep your data safe.

If you’d like to save your payment details, just tick the relevant box at the payment stage when you checkout.

To change any payment details that are already saved to your account, please select new card details from the drop down menu when you checkout (i.e. Visa or MasterCard) and type in the details of your chosen card. Please note that this can only be done when you’re placing an order.

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Help! I am having problems at checkout

We know that there’s nothing more frustrating than a site running slowly. On the rare occasion that you’re having trouble placing your order, you can take the following steps to try and resolve the issue:

- Close down all open web pages.

- Reset your internet connection.

- Re-open your web browser and clear cookies.

- Add items into the basket and then attempt to sign-in and proceed to checkout again.

If you don’t have any luck with the above, try an alternative browser e.g. Google Chrome or Firefox, or leave the items in your shopping bag and try again later when the website might be quieter.

If you’re still experiencing problems, please call our friendly UK Contact Centre on 0844 844 1111* and one of our advisors will be happy to place your order over the phone. Alternatively, please use the Contact button below to send us a message, including any error messages you might have seen whilst attempting to place your order.

*Calls to 0844 numbers cost 7p per minute, plus your phone company’s access charge.

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Why is my payment not accepted?

We’re sorry if you’re having problems placing an order online. In order to keep all of your personal information private and protected, our website uses hosted payment to ensure that your data is stored in compliance with Payment Card Industry (PCI) standards.

To ensure that your payment is authorised, please ensure that your name and billing address are inputted exactly as they appear on your debit or credit card statement.

We hope this helps and that you’re able to place your order quickly and easily next time, but if you do experience any further problems, please don’t hesitate to contact a member of our team using the Contact button below or by phoning our friendly UK Contact Centre on 0161 286 4321.

Please note that we are currently unable to accept American Express due to technical issues..

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Why have I seen a message advising only A to Z applicable?

If you’ve seen a message saying The name your credit card can only contain A-Z, you may have accidentally hit a number key whilst entering the name on your card.

The same applies if you enter full stops after your initials. All you need to do is re-enter your name using only letters.

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What is Verified by Visa

Verified by Visa is a security service used by Visa to add an extra level of security to your online card purchases, giving you even more confidence when you shop online.

Using a simple checkout process, it confirms your identity quickly and conveniently, using your existing Visa card.

Any cards issued by Visa are eligible for this service, To sign up, simply visit your card issuers site, or you may be asked to sign up next time you make a purchase online with a participating website.

When you sign up you will be asked to create a password. Then, whenever you place an order on a participating site, a Verified by Visa window will appear, asking you to enter 3 random characters from your password. Once your password’s been approved, we’ll be able to place your order!

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What is MasterCard SecureCode

MasterCard SecureCode is a security service used by MasterCard and Maestro to add an extra level of security to your online card purchases, giving you even more confidence when you shop online.

Using a simple checkout process, it confirms your identity quickly and conveniently, using your existing MasterCard or Maestro card.

Any cards issued by MasterCard and Maestro are eligible for this service, To sign up, simply visit your card issuers site, or you may be asked to sign up next time you make a purchase online with a participating website.

When you sign up you will be asked to create a password. Then, whenever you place an order on a participating site, a MasterCard SecureCode window will appear, asking you to enter 3 random characters from your password. Once your password has been approved, we’ll be able to place your order!

To find out more about MasterCard SecureCode, please visit MasterCard SecureCode

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