I forgot something! How do I add to my order once it has been submitted?

You cannot add to an order once it has been submitted. Simply place another order.

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Can I cancel or change an order?

When you place your order online, you’ll see this message to remind you to review your order before it’s submitted:

Please check the details of your order carefully - no amends can be made after this point.

If you change your mind once you’ve placed your order, you can cancel under the following conditions:

i) If your whole order has not been selected for dispatch in our warehouse, we’ll be happy to cancel it and refund you in full. Just phone our Customer Care Team on 0161 286 4321 to cancel. Please note that this will often not be possible, usually only when a forward delivery date is shown.

ii) Under consumer regulations, you retain the right to cancel your order with us, so long as you do so no later than 14 days after the day on which you receive your products. You must inform us of your wish to cancel your order in writing, either by letter or email; including your name, address and account number. When possible, unworn items should be returned to us in their original packaging, within 14 days of informing us of your desire to cancel. If you do cancel the entire order, it is your responsibility to return the items to us at your cost.

The cost of your order will be reimbursed in full, including any standard shipping charges, provided the entire order is returned, including any promotional gifts that formed part of your original order.

We will not be responsible for any loss or damage to your returned items during transit.

Once we’ve received your returns, we will refund you in full within 7 working days. Please allow up to 14 days for us to process the return.

This cancellation policy complies with Consumer Contract Regulations 2015.

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