Shops

Where is my nearest Cotton Traders store?

Cotton Traders now has many shops and outlets across the country.

Our stores are located in a variety of towns, cities, garden centres and other locations around the nation.

To locate your nearest store click here to visit our Shops section.

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Do your stores stock all the items available online?

They always try to stock as much of the range as possible. In fact many of our stores stock items that are no longer available online or via mail order. If you're making the trip for something in particular though, give them a call first to check they have it in stock: we wouldn't want you to have a wasted journey. Click here to see a list of our stores

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Can I place an order from the catalogues in one of your stores?

Yes, ideally you would need the article code and the colour and size you require. Don't worry if you do not have a catalogue to hand - the store will be able to provide one for you. The assistant will place the order with our friendly Contact Centre on your behalf.

n.b. If you have a Promotion you wish to take advantage of, please take the promotional code with you when you visit the store (one promotion per order).

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Why are prices in your retail stores different from those advertised on your website?

All garments have a RRP (recommended retail price). There are different promotions available via our website and also in our retail stores. As a customer, your best option it to compare the two and choose how to place your order.

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How do I return items bought from one of your stores?

Goods bought through one of our Retail Shops can be returned with a valid receipt to any Cotton Traders store or outlet within 28 days of purchase. Click here for our list of shops.

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Do you sell gift cards in your retail stores?

We sell a Gift Card in our retail stores.* Please note this Gift Card can not be used online or via mail order and cannot be exchanged for cash. Please visit our store locator for your nearest store.

*Cannot be purchased or redeemed at Boundary Mill, Tweedmill or Ross on Wye.

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Security and Privacy

Privacy and Cookies

To view all relevant information below about our privacy policy and the use of cookies on the Cotton Traders web site please click here.

Our Commitment to Privacy
Your trust and privacy are our highest priority. At Cotton Traders, we are committed to protecting your privacy as a customer and pledge to respect you and the information you provide. Cotton Traders observe the code of practice covering the use of personal data as outlined in the Data Protection Act of 1998. We also comply fully with the Consumer Contract Regulations 2013 and the 2003 Privacy and Electronic Communications Regulations.

What this means to you
We will never send you marketing communications without your consent and we will certainly never pass your details onto other companies unless you have given us permission.

You are free to unsubscribe at any time. So if you no longer wish to hear from us, we will stop contacting you. The security of your personal data is of paramount importance to us and we will not store your data for longer than is reasonable.

Emails
When placing an order or registering on this website, you will be asked to provide your email address. This is for your convenience, allowing us to send you registration and order confirmation emails and further update emails relating to your order and account updates.

If you do not wish to receive any future offers from us via email, please visit the My Account section, click on the 'Edit communication options' link and then untick the relevant boxes. We promise we will never pass your details to any third parties.

Internet Security
All data provided to the Cotton Traders website is treated with the utmost sensitivity. Data is coded using advanced techniques and is transferred via a maximum safety connection (SSL). Any account information provided can only be read by Cotton Traders authorised computers.

For more details, please read our Security Statement.

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Is your site secure?

In October 2008 Cotton Traders became the first retail merchant in the UK to be officially certified as Tier 1 compliant with the Payment Card Industry Data Security Standard (PCI DSS).

Click here to read our security statement.

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What is your privacy policy?

To view a full copy of our Privacy Statement click here.

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I'm worried that I may have received a fraudulent email, what can I do?

If you think you have received a fraudulent email, please use the Contact Button at the bottom of this page to advise and we will reply with an address to forward the email to.

We have worked with leading experts to ensure that our site security meets the very highest industry standards.

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Terms and Conditions

What are your Terms and Conditions

To view a full copy of our Terms and Conditions, click here.

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Gift Vouchers

Do you sell gift vouchers?

Cotton Traders Gift Vouchers can be purchased by contacting our Customer Care Team on 0161 286 4321. 

These vouchers may be exchanged for goods ordered through our telephone or mail order services. Gift Vouchers cannot be redeemed through our retail shops or on our website.

We also sell a Gift Card* in our retail stores.

To locate your nearest store, click here.

*Please note Gift Cards can not be used online or via mail order.

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Where can I use Cotton Traders gift vouchers?

Cotton Traders Gift Vouchers may be exchanged for goods ordered through our telephone or Home Shopping services. 

Vouchers cannot be redeemed through our retail shop or website and they cannot be exchanged for cash.

Our retail stores also offer a Gift Card. Please note these can only be used in store and cannot be redeemed via telephone, mail or online.

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Opening Hours

What are your contact centre opening hours?

Our Contact Centre opening hours are shown below:

Orderline - 0844 844 1111 
Monday to Friday - 8am to 8pm
Saturday - 8am to 6pm
Sunday - 9am to 6pm

Customer Care - 0161 286 4321
Monday to Friday - 8am to 8pm 
Saturday - 8am to 6pm
Sunday - 9am to 6pm

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What are your Christmas opening hours?

Our Contact Centre Christmas opening hours are shown below:

Orderline - 0844 844 1111     Customer Care - 0161 286 4321

Christmas Eve                       8am to 2pm

Christmas Day                      Closed 

Boxing Day                           Closed

Thursday 27th December      8am to 8pm

Friday 28th December           8am to 8pm

Saturday 29th December       8am to 6pm

Sunday 30th December         9am to 6pm

New Years Eve                      8am to 6pm

New Years Day                     Closed

Wednesday 2nd January       8am to 8pm

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What are your Easter opening hours?

Our Contact Centre Easter opening hours are shown below:

Orderline - 0844 844 1111     Customer Care - 0161 286 4321

Good Friday 19th April          9am to 5pm

Saturday 20th April                8am to 6pm

Easter Sunday 21st April       9am to 6pm

Easter Monday 22nd April     9am to 5pm

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What are your bank holiday contact centre opening times?

Our Contact Centre will be open from 9am to 5pm on the Bank Holiday.

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Catalogue Requests

How do I order a catalogue?

To receive our latest catalogue within 14 days click here. Please note you will need to be signed in or register with us to request a catalogue on this page.

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How long will my catalogue take to arrive?

Your catalogue should be with you within 14 working days.

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How do I provide positive feedback?

We welcome all feedback at Cotton Traders and will pass your comments on to the appropriate person or department. 
To pass on any positive feedback, please use the contact button below. We thank you in anticipation.

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How do I apply for a job at Cotton Traders?

We are always on the look out for bright and talented individuals to work in all areas of our business. If you wish to be considered for a position within our company, please click here to visit our Careers page.
Thank you so much for your interest in Cotton Traders.

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Cotton Traders and the Environment

What is your policy on environmental issues?

Although we produce many catalogues, we care for the environment at Cotton Traders and ensure that, where possible, we are as environmentally friendly in sourcing our print production.

All of our printed materials are sourced from environmentally aware suppliers. It is important to Cotton Traders that all printing suppliers show a commitment to the environment, having achieved the ISO 14001 Environmental Accreditation, which ensures they are operating at the best possible environmental standards. 

Where possible, our paper is sourced from sustainable forests and all of our suppliers operate a robust and comprehensive Recycling and Waste Management system. 

Amongst our supplier list are the winners of the Print Week Awards 2006 for Environmental Printer of the Year 2006/2007.

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What is the history of Cotton Traders

What is the history of Cotton Traders?

Cotton Traders was founded in 1987 by former England rugby captains: Fran Cotton and Steve Smith. To find out more about the history of our company, visit  'Our Story'.

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