How long do I have to return an item after Christmas?

We know that at this time of year, you might need longer to return an item.

Anything purchased between 18th October - 20th December as Christmas presents may be returned until 31st January following the instructions on the back of your dispatch note.

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How do I return an item?

We know that sometimes things don’t work out, and hope you’re not too disappointed. If you’d like to return an item, we'll refund or exchange any unworn items providing they are returned in a saleable condition within 28 days. A refund will be issued on receipt of the goods.

This doesn’t affect your rights to return faulty goods or any other statutory rights.

You can return your items quickly and easily using one of our trackable services.

FREE Returns to Any Store Nationwide

You can now enjoy new FREE returns to any store nationwide, even if you placed your order online or over the phone...and with over 70 stores across the country, we’re never far away! Simply bring the item with you in its original packaging, along with your receipt or the dispatch note that was included in your parcel.

However, there are a few stores where these services are currently unavailable. These stores are:

  • • Ayr
  • • Cadnam
  • • Crawley
  • • Diss
  • • Saint Asaph
  • • Stoke-on-Trent
  • • Strensham Services (North and South)

This list is regularly updated so please check back at a later date to see if there have been any updates to your local store.

Click here to find your local store.

UK Pre-Paid Returns Service

To make returning your item(s) easier, simply use one of the return labels on your dispatch note. £2.95 will be deducted from your refund to cover postage.

Hermes

Simply attach the Hermes returns label over your address on your original parcel and take it to a Hermes Parcelshop.

To find your nearest Hermes Parcelshop, visit www.myhermes.co.uk/parcelshopfinder

Royal Mail

Simply attach the Royal Mail returns label and place it over your address on your original parcel and take it to any Post Office.

To find your nearest Post Office, visit www.postoffice.co.uk/branchfinder

We recommend that you consider Royal Mail parcel insurance, as Cotton Traders are not liable for any returns parcels damaged or lost in transit.

Please note that the above refers to items purchased over the phone, by post or online only. Items bought from any of our retail stores or concessions must be returned to any retail stores within 14 days.

If you have any questions regarding returns, please phone our friendly Customer Care Team on 0161 286 4321.

*Pierced products ( such as earrings) cannot be returned for hygiene reasons. This does not affect your statutory rights.

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What is your returns address?

All returns should be sent back in the original packaging (where possible) to:

Cotton Traders Distribution Centre
Sherwood Park
Annesley
Notts
NG15 0DJ
United Kingdom

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Do you refund original postage charges?

In line with Consumer Contract Regulations 2014 and if your returns meet the criteria outlined below in our policy but the standard postage has yet to be refunded, please contact us by using the Contact Us button below, or call our Customer Care Team on 01612864321.

When you buy products online, you have cancellation rights detailed below. If you reside within the EU, you are entitled to these rights under the EU directive on Consumer Rights 83/2011. If you reside in a non-EU country, we offer the same rights to you.

You are entitled to cancel your order if you so wish, providing that you exercise your right no longer than 14 days after the day on which you receive the goods.

Your right to return or cancel products does not apply to goods that have been personalised / altered. This does not affect your statutory rights if goods are faulty or not as described.

To exercise the right to cancel, you must inform us of your decision to cancel your order by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and e-mail address.

You can cancel by e-mail (customersupport@cottontraders.com) or call our Customer Care Team on 01612864321, or write to Customer Support Team, Cotton Traders Ltd, Merlin Court, Atlantic Street, Broadheath, Altrincham, Cheshire WA14 5NL.

If you decide to cancel, you should return your order to us at your own cost within 14 days of such cancellation and we will reimburse to you (by the method used to pay for the original transaction, postal orders will be refunded by cheque) the amount in relation to goods to which cancellation rights apply.

Only standard delivery charges for your order will be refunded (if applicable). If you choose a type of delivery other than our standard we will only refund you the cost of standard delivery (if any).

If you change your mind, your order will be reimbursed including any standard delivery charges providing the entire order is returned with tags and in the original packaging (where possible) including any promotional gifts that formed part of the original order.

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What should I do if my parcel includes an incorrect item?

We’re so sorry…we always strive to make sure your order arrives exactly as you’d expect it to but, very occasionally, mistakes can happen. In the unlikely event that your parcel arrives with an incorrect item, please phone our friendly Customer Care Team on 0161 286 4321, and we’ll arrange for you to return the incorrect item and have the correct one sent out on its return.

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How do I return an item that I was given as a gift?

If you’d like to return something you were given as a gift, we will need the name and address of the person who made the original purchase so we can locate the order.

Please contact our friendly Customer Care Team on 0161 286 4321 to notify us, and we’ll flag the order to ensure that it isn’t automatically refunded to the original payment method by our warehouse.

We recommend that you consider Royal Mail parcel insurance, as Cotton Traders are not liable for any returns parcels damaged or lost in transit.

Wherever possible, return good to us unworn, in their original packaging, within 28 days of informing us of your wish to return.

Once we’ve received your order, we will then be able to offer you gift vouchers for the value of your order, which can then be used on orders placed by post or over the phone. Please include the address you’d like us to send the gift vouchers to in a covering letter.

1. Complete your returns slip with details of your returned items before detaching it and enclosing it in your parcel with the items.

2. Peel off the return address label and attach it to your parcel. Please note that this is not a pre-paid label and the cost of returns is not covered by Cotton Traders.

If you no longer have your returns label and need to send an item back to us, please send it to:

Cotton Traders Distribution Centre
Sherwood Park
Annesley
Notts
NG15 0DJ
United Kingdom

 

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How do I return an item I bought in one of your stores?

If your items were purchased in-store, you can return them to any Cotton Traders store or outlet within 28 days of purchase.

If there’s a fault or problem with an item, please take it to a Cotton Traders store so that a member of our team can take a look for you.

If you have a valid receipt, we will strive to offer you a refund. Without this, we will offer you an exchange on the returned goods at their current value.

Under no circumstances can any items purchased in-store be returned by post.

To find your nearest store, click here.

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Hermes Tracking

Keep up-to-date on your parcel’s progress by visiting https://www.hermesparcelreturn.co.uk. All you need to do is enter your 16-digit barcode reference from your returns label or confirmation email in the Track my Parcel box.

Printing the courier returns label:

To print off your Hermes returns label, you will need the following:-

- Adobe installed on your computer. If you don’t already have it, don’t worry; you can download it directly from the Hermes site before entering your payment details.

- Access to a printer to print your returns label

After entering your address details and price, we recommend using the Test your Printer facility to ensure that your label will print correctly.

If your label has failed to print and you’ve already entered your payment details, or you have any further queries, please contact the courier directly at returnssupport@hermes-europe.co.uk

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Printing the Hermes returns label

To print off your Hermes returns Label, you will require the following:

· Adobe installed on your computer (you can download this directly from the Hermes site before you enter your payment details.)

· Access to a printer to print out your returns label.

After entering your Address details and price, we recommend you make use of the “test your printer” facility to ensure that your label will print properly.

If your label has failed to print and you have already entered your payment details or you have any further queries, please contact Hermes directly via: returnssupport@hermes-europe.co.uk

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