What are your delivery options?

Please see below for our UK delivery options:

Choose from Standard & 2 Day Express Delivery*.

Standard Delivery - £3.99, delivered within 5 working days for in-stock items, subject to availability.

2 Day Express Delivery - £5.99, delivered within 2 working days (exclusions apply*)

Please note that couriers may deliver up to 8pm on designated day of delivery, although most deliveries will be made before 6pm.

*not available for the Scottish Highlands and Islands/Isle of Man/Northern Ireland/Guernsey/Jersey.

Click & Collect

We offer Click and Collect to either a Cotton Traders store or a MyHermes ParcelShop

Delivery to a Cotton Traders store is £2.99 for orders under £35, and FREE for orders over £35.

Delivery is within 7 working days to over 70 stores nationwide.

Click here to find your nearest Cotton Traders store

We're going green with Hermes, our logistics partner, to offer you more sustainable delivery options!

The carbon footprint of a ParcelShop delivery has only 10%* of the CO2 emissions of a parcel delivered to your door.

Delivery to a MyHermes ParcelShop is £3.99, with delivery within 7 working days to over 10,000+ ParcelShops nationwide.

Click here to find your nearest ParcelShop

Further Delivery Information:

We deliver throughout the UK using Hermes delivery service and their network of over 10,000 local couriers. This makes your delivery more secure and gives the added flexibility of evening and weekend deliveries in many areas.

We cannot raise a query regarding delivery until 7 working days have passed.

For overseas orders, we aim to deliver within 7 working days once your order is dispatched. Your order will be delivered by courier from Monday to Friday during local country business hours. Your delivery will require a signature.

For orders placed online, you can log in and select My Orders to track your parcel. If you’ve provided us with an email address, we’ll also send you an email once your parcel has been dispatched and is on its way to you.

If you placed your order over the phone, availability of your items and due-in dates will have been confirmed by the adviser during your phone call.

If you placed your order by mail, a letter will be sent to you to let you know if your order is delayed by more than 7 working days.

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What is the last date for Christmas orders?

To receive your order in time for Christmas the cut off dates are as follows -

Standard delivery Order by 6pm Monday 20th December.

Express delivery  Order by 6pm Tuesday 21st December.

For International Delivery Christmas cut off dates, please refer to the table below (order by 10pm UK time). 

Country Standard Delivery Priority Delivery
Poland 16th December 2021 N/A
Portugal 16th December 2021 N/A
Sweden 16th December 2021 N/A
Austria 16th December 2021 N/A
Spain 16th December 2021 N/A
USA 11th December 2021 N/A
Belgium 16th December 2021 N/A
Denmark 16th December 2021 N/A
France 16th December 2021 N/A
Germany 16th December 2021 N/A
Ireland 18th December 2021 N/A
Luxembourg 16th December 2021 N/A
Netherlands 16th December 2021 N/A

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Can I specify a day or time for delivery?

If you’ve chosen Standard Delivery, we’re afraid you can’t specify which date or time you’d like your order to be delivered on. The courier will attempt delivery 3 times before returning the parcel to us.

If you’re not home, the courier will take one of the following steps:

- They will leave your parcel in a safe place and leave a calling card to let you know where

- They will leave your parcel with a neighbour and ask them to sign for it, leaving a calling card to let you know

If neither of the above is possible, they will leave a card with further instructions

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Can I have delivery to a different address?

Yes, whilst you’re placing your order, you’ll have the option to change your delivery address at checkout*.

If you’d like to change your delivery address but you’re not placing an order, simply log in then, in Account Overview, click Edit Addresses where you’ll have the option to add a new delivery address or edit any existing ones. Just remember to click Save Changes once you’ve made your changes.

Please note that for us to authorise your payment, your billing address must match the address on your credit or debit card statement.

*To ensure that you’re order is delivered to you safely, we do not currently deliver to PO Box addresses.

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Can I change my delivery address after I have placed my order?

Unfortunately, once you’ve placed your order, it isn’t possible to change your delivery address*.

If you’re not home, the courier will take one of the following steps:

- They will leave your parcel in a safe place and leave a calling card to let you know where

- They will leave your parcel with a neighbour and ask them to sign for it, leaving a calling card to let you know

If neither of the above is possible, they will leave a card with further instructions

*If you’ve ordered from our Preview collection or you have a forward delivery date on your order and it hasn’t yet been dispatched, please contact our Customer Care Team on 0161 286 4321.

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Can I have delivery to an address in another country?

Your order can be delivered to a different international delivery address from your billing address. Simply select the correct country from the drop down menu when you checkout.

Please note that for us to authorise your payment, your billing address must match the address on your credit or debit card statement.

For international orders, we aim to deliver between Monday and Friday during local business hours, and will require a signature.

For more information, please see International Delivery

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Important information to help you track your parcel

Please note that it may take up to 24 hours for your tracking information to update. Please do not contact the courier directly. If, after reading the below, you still need to contact us, please use the Contact button at the bottom of the page.

Please find a brief glossary of some terms you might see on the courier website:

Mis-sort

Your parcel has been sent to an incorrect depot but the courier will rearrange for it to be sent to the correct depot. Please allow a further 4 days from the mis-sort date for delivery.

Carried Forward

The courier has not been able to delivery during the date and will try to deliver again the next day or on the date specified.

Not Delivered – Access Problem

The courier is experiencing difficulty delivering your parcel and we may require further information from you. Please contact us at your earliest convenience.

Address Query

The courier can’t find the address or your address may be incorrect on your order. Please contact us at your earliest convenience.

Courier to Re-Attempt

The courier wasn’t able to deliver your parcel but will try again. Please note that the courier will try and deliver your parcel 3 times before returning it to the depot.

The above are exceptions and, most of the time, the information provided will be simple and straightforward, keeping you up-to-date on where your parcel is e.g. Delivered to a neighbour, delivered to a garage, signed for by customer with a date and time.

Please allow 7 working days for our courier to deliver your order, unless the information on their website indicates that we need you to contact us.

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An item is missing from my order

We’re so sorry…we always strive to make sure your order arrives exactly as you’d expect it to but, very occasionally, mistakes can happen. In the unlikely event that an item is missing from your parcel, please phone our friendly Customer Care Team on 0161 286 4321.

Before calling, please check your dispatch note to make sure the item isn’t due to follow on due to a delay.

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