Our delivery service is still running during this time. We are following relevant government guidelines with respect to Coronavirus. We will continue to update our FAQ’s and provide service updates to keep you fully informed. Please note that all orders placed from the 1st February 2020 onwards will qualify for our extended returns period of 90 days.
24th March - Store closure update
Following on from our message to you last week, we wanted to let you know that we have made the difficult decision to close all of our stores from 24th March
We’re going to miss you all but putting the health and wellbeing of you and our teams first is, and always will be, our top priority.
We’re sorry to say that this means our in-store Click & Collect service is temporarily unavailable, however, our home deliveries have not been affected and your order will be with you within 3-5 days. If you’re concerned about returning your orders to one of our stores, please don’t worry: we’ve extended our returns period from 14 to 28 days for your peace of mind, and will continue to monitor this. More details are here.
As always, you can still shop from the comfort of your home (or garden!) at cottontraders.com, and our friendly UK contact centre team is still here to answer any questions you might have, take your orders or simply have a chat! You can also keep in touch with us on Facebook and Instagram, where we’ll be sharing our latest updates.
Please look after yourselves and your families.
17th March - A message from our CEO Nick, & Founder, Fran on COVID-19
As we all try and navigate the unknown of the current Coronavirus situation, we wanted to personally reach out to you, our customers, on behalf of the team here at Cotton Traders.
We have always thought of you as part of our team, and we wanted to let you know that we are committed to keeping everybody who works and shops with us as safe as we can. Your health and wellbeing is our priority during these unprecedented times.
We have been closely following the guidance of the UK government over the last few weeks. In keeping with current recommendations, our teams are working hard to keep themselves and you safe by minimising physical contact, washing their hands regularly and we’ve increased the frequency of our cleaning routines.
Our online store and contact centre are open as usual if you’d prefer to shop from the comfort of your home, and our friendly advisors are always here to help and answer any questions you might have.
Concerning deliveries and returns, if you’re self-isolating or practicing social distancing, please don’t worry: we will just ask you to choose a safe place or an alternative location for our couriers to leave your parcel. We’re also extending our usual returns period so there’s no need to worry if you can’t leave your home. For peace of mind, we’d also like you to know that our current stock has been stored in our Nottingham Warehouse for the last 6 months, so there is no risk with our products.
We will continue to adapt as the situation and government guidelines change, but as always, thank you for choosing Cotton Traders - your continued loyalty and trust means a lot to us. Please take care of yourselves and your families during this tricky time.