Privacy and Cookies

Privacy Statement

Our Commitment to Privacy

Your trust and privacy are our highest priority. At Cotton Traders we are committed to protecting your privacy as a customer and pledge to respect you and the information you provide. Cotton Traders observe the code of practice covering the use of personal data as outlined in the Data Protection Act of 1998. We also comply fully with the Consumer Protection (Distance Selling) Regulations 2000 and the 2003 Privacy and Electronic Communications Regulations.

What this means to you

Cotton Traders may need to pass your information on to others to enable us to provide you with the goods or services you have ordered or requested from us. We will never send you marketing communications without your consent.

If you wish to opt out at any time and for us not to share your information with selected third party organisations please Login online or contact Customer Service on 0844 844 1111 to update your preferences.

Where consent has been given, we may share your information with selected third party organisations:
- for you to be offered their products and services that are likely to interest you
- for analysis and profiling purposes
- for relationship/identity management purposes


Information may include your name, address, date of birth and transactional information relating to the products and services you have enquired about or purchased.

Marketing communications or advertising may be tailored to your interests via analysis and profiling. Categories vary, but could include lifestyle, life stage, attribute and/or traits which are used to ensure you receive messages which are likely to be of interest to you.

Relationship Management is where your information is used to maintain an existing relationship they may have with you.

Identity Management includes verification and/or validation of the identity of individuals, anti-money laundering regulations, crime prevention and detection, anti-fraud processes, tracing of individuals for the purposes of debt collection,asset recovery and asset reunification. If you have given your consent we may share your details with the third parties in the sectors below. Be assured that any such parties will only be allowed to use your data in accordance with the Data Protection Act 1998 and other applicable law relating to privacy.

Those third parties who would wish to send you marketing communications or to advertise to you will fall into the following categories:

Sector Description
Retail
  • Online retail
  • General stores
  • Automotive (including dealerships and accessories)
  • Property
  • Home furnishings
  • Home improvement
  • Fashion and clothing
  • Telecoms and utilities
Finance
  • Pensions
  • Loans, credit cards and mortgages
  • Investments & savings
Insurance
  • Home
  • Car
  • Travel
  • Pet
  • Personal
Travel
  • Home
  • Car
  • Travel
  • Pet
  • Personal
Lifestyle
  • Health & Well-being
  • Fitness
  • Charities
  • Media & publishing companies
  • Leisure
  • Gaming
  • Legal Services
  • Educational institutions
All third party users of your data are required to adopt and implement best practice security measures to prevent the loss of or unauthorised access to your personal information.

Emails
When placing an order or registering on this web site, you will be asked to provide your email address. This is for your convenience, allowing us to send you registration and order confirmation emails and further update emails relating to your order and account updates.

If you do not wish to receive any future offers from us via email, please visit the My Account section, click on the 'Edit communication options' link and then untick the relevant boxes. We promise we will never pass your details to any third parties for marketing.

Internet Security

All data provided to the Cotton Traders web site is treated with the utmost sensitivity. Data is coded using advanced techniques and is transferred via a maximum safety connection (SSL). Any account information provided can only be read by Cotton Traders authorised computers.

For more details, please read our Security Statement.

Cookies

What is a cookie?

Cookies are small files stored on your computer or device. They are created or updated when you visit a web site and are used to store information to assist in your web browsing experience.

The Cotton Traders web site utilises a number of cookies to store and track information. Some of these cookies are essential for your browsing experience, without them you would not be able to fully log in or retain the contents of your shopping basket. Other cookies are used to save information about your browsing habits, which can then be used to present you with more personalised and relevant content.

Since cookies only store information, there is no way that they can physically harm your computer or device. However if you wish, you can adjust your browser settings to clear all the cookie files stored by your computer, or alternatively you can disable them altogether. Please note that disabling cookies will also limit your ability to use this website and may prevent you from placing an order. Click the ‘Cookie Settings’ tab above for more information on how to adjust your browser settings.

We also have relationships with a number of carefully chosen suppliers who may set cookies whilst you are browsing this site. These non-intrusive cookies are used to present you with personalised content on this web site and others, and you are free to opt out at any time. Click the 'Cookie Settings' tab above for more information on how to do this.

At Cotton Traders we are committed to protecting your privacy. In compliance with the new legislation we want to be completely up-front and transparent in our use of cookies – see 'Cookie List' tab above for a complete list of cookies used on this web site. In addition we will continue to improve the privacy and cookie control available to you as the new technologies develop.

Third Party Cookies:

We have relationships with a number of carefully chosen suppliers who may set cookies whilst you are browsing this site. These non-intrusive cookies are used to present you with personalised content on this web site and others. Click on the Third Party names below for more information.
Adalyser
(All Pages)
Amplience
(Order Receipt)
Attraqt
(All Pages)
Bazaarvoice
(Product Page, Category Page, Order Receipt)
Criteo
(Home Page, Search Results, Product Page, Shopping Basket, Order Receipt)
Facebook
(Order Receipt)
Hotjar
(All Pages)
SmartFocus
(Order Receipt)
Google
(All Pages)
Rakuten Marketing
(Order Receipt)
Optimizely
(All Pages)
RedEye
(All Pages)
Sizmek
(All Pages)
Yahoo
(Order Receipt)

Share Tools: Some pages on the Cotton Traders web site allow you to share or like the page on various social networks such as Facebook and Twitter. These web sites may also set cookies in your browser. These cookies are not controlled by Cotton Traders so please refer to the websites of these social networks for more information.

Cookies that are strictly necessary for the operation of the website: Some of the cookies we use are essential for parts of this Website to operate and are already set. These are strictly necessary for the sale of products requested by you and without them the Website cannot operate as intended. The Cotton Traders website is hosted on the Venda platform and the cookies listed below relate to the functioning of the Venda platform.

Cookie Name Originating Page Purpose Expiry
locn All Collecting region code and setting user region Never
lang All Collecting language code and setting display language Never
RFID Add to baskey/log in User reference id + verification hash collected, for the purposes of session control. Never
SID First page visited Collects session ID for the purposes of session control. Never
RVI Viewing items Collects list of recently viewed items for the purposes of displaying "recently viewed items" panel. One week
vbmprods Viewing items Collects list of recently viewed items for the purposes of displaying "recently viewed items" panel. One week
vbmtracker Viewing items Collects list of recently viewed items for the purposes of displaying "recommended items" panel. One week
newCurr Viewing currency exchange rates Collects data on currency to rate against in order to provide an exchange rate. One week
referid First page visited Referral data to track sites that link to Venda 2 days
httprefer First page visited Referral data to track sites that link to Venda 2 days
Setview Product list/ search list page Keeps user's preference for the product information display page. 1 week
setViewPerPage Product list/ search list page Keeps user's preference for the number of products to view per page. 1 week
RSI Search Keeps last 3 keyword searches for the purpose of displaying the last 3 key words so users can quickly go back to them. 1 day
Tracking tags Various Analytical services Not disclosed
Quench All Managing performance on the Venda platform Not disclosed

Adverts on other sites

Banner Adverts on Other Websites:

Sometimes after visiting the Cotton Traders web site you may notice that adverts appear on other web sites displaying Cotton Traders products, see example below. These adverts are known as 'retargeting' because they use cookies to remember what web sites you have visited, and then present you with personalised advertising.

The data saved in these cookies is completely anonymous and doesn't contain any of your personal details. Cotton Traders are partnered with Criteo for retargetting. If you wish to opt-out of this service, please click here to access the Criteo web site and change your settings in the 'User Choices' section of the page. You can also opt out when you see one of these adverts by clicking the small 'i' in the corner of the banner, and then following the on-screen instructions.

Example:

Cookie Settings

Adjusting Your Cookie Settings:

For opting out of various third party services, see the Network Advertising Initiative web site for more details.

In addition you can change your cookie settings within your browser. However, please note that disabling cookies will also limit your ability to use this website and may prevent you from placing an order. Having cookies enabled within your browser will ensure a smooth shopping experience on this site.

How to check cookies are enabled for PC

Internet Explorer
  • Click ‘Tools' in the menu bar at the top of your browser and select 'Internet Options'.
  • Click the ‘Privacy' tab and set the slider to medium to allow cookies.

Google Chrome
  • Click on 'Tools' in the menu bar at the top of your browser and select 'Options'.
  • Click the 'Under the Hood' tab, in the 'Privacy' section select the 'Content settings' button.
  • Now select 'Allow local data to be set'.

Mozilla Firefox
  • Click on 'Tools' in the menu bar at the top of your browser and select 'Options'.
  • Select the ‘Privacy' Icon and click 'Cookies'.
  • Select ‘Allow sites to set cookies'.

Safari
  • Click on the Cog icon at the top of your browser and select 'Preferences'.
  • • Scroll down to 'Cookies' and select 'Never Ask'.
  • Click 'Save'.


How to check cookies are enabled for Macs

Internet Explorer
  • Click 'Safari' at the top of your browser and select 'Preferences'.
  • Select 'Security' and ‘Accept Cookies'.
  • Select 'Only from site you navigate to'.

Mozilla Firefox
  • Click 'Firefox' button at top of browser and select 'Privacy' panel.
  • Select 'Firefox will' and select 'Use custom settings for history'.
  • Select ‘Allow sites to set cookies'.• Check 'Accept cookies from sites and 'Accept third-party cookies'.
  • Select Keep until 'they expire' and click 'OK'.

Internet Explorer
  • Click ‘Explorer' at the top of your browser and select 'Preferences'.
  • Scroll down to 'Cookies' and select 'Never Ask'.
  • Click 'Save'.

Opera
  • Select 'Menu' from top of browser and click 'Settings'.
  • Select 'Quick Preferences' and click 'Enable Cookies'.