Drop off at your local parcel shop or arrange a courier collection from your doorstep
Drop off at your local parcel shop
Arrange a courier collection from your doorstep
INSTRUCTIONS ON HOW TO RETURN
You will need
A printer to print out the returns form and the labels
Go to Hermes Parcel Returns here and sign in or register
Search with an email address and provide your post code (tick the relevant parcels you wish to return)
Enter your post code and the 16 digit parcel barcode(s) used to send your items and fill in the returns information.
Courier Collection and provide your address
Drop it off at a Hermes Parcel Returns ParcelShop
Complete the from below,
(if using courier please select the pick up date),
accept their terms and conditions and tick parcel size box
Select the payment option you prefer.
The screen will confirm the shipping cost
Once you’ve confirmed your return,
please print off your delivery label
When packing please include
All the returned goods
Complete returns paperwork includes your reason for return and customer details
Are you having any trouble? We’re always happy to help!
Need help with returning?
Our help section might help with your questions here
Can’t find your tracked item?