Easy returns

Drop off at your local parcel shop or arrange a courier collection from your doorstep

Drop off at your local parcel shop
or
Arrange a courier collection from your doorstep

INSTRUCTIONS ON HOW TO RETURN

You will need

A printer to print out the returns form and the labels

1

Go to Hermes Parcel Returns here and sign in or register

2

Select either:

Search with an email address and provide your post code (tick the relevant parcels you wish to return)

Or

Enter your post code and the 16 digit parcel barcode(s) used to send your items and fill in the returns information.

3

Select either:

Courier Collection and provide your address

Or

Drop it off at a Hermes Parcel Returns ParcelShop

4

Complete the from below,
(if using courier please select the pick up date),
accept their terms and conditions and tick parcel size box

5

Select the payment option you prefer.
The screen will confirm the shipping cost

6

Once you’ve confirmed your return, please print off your delivery label

Once you’ve confirmed your return,
please print off your delivery label

When packing please include

All the returned goods

Complete returbs paperwork includes your reason for return and customer details

Are you having any trouble? We’re always happy to help!

Are you having any trouble? We’re always happy to help!

Need help with returning? Our help section might help with your questions here

Need help with returning?
Our help section might help with your questions here

Can’t find your tracked item? Visit hermesparcelreturn.co.uk

Can’t find your tracked item?
Visit hermesparcelreturn.co.uk