We hope you will be very happy with every purchase, however should you need to return an item, we will promptly refund any unworn item returned in a saleable condition from 14 days of receipt of your original order. This does not affect your rights to return faulty goods or any other statutory rights.
Complete the Returns slip with relevant details for your return item, detach & enclose returns slip in your parcel with your returned items.
For UK Orders, choose from the following options as your preferred method of choice for return
1. Local *ParcelShop drop off (£2.95 inc vat & insurance) – to arrange please go to www.myhermes.co.uk/returns/cottontraders & follow instructions
2. *Courier collection from your doorstep (£2.95 inc vat & insurance) – to arrange please go to www.myhermes.co.uk/returns/cottontraders & follow instructions
*To use these services you will require the use of a printer to create a returns label
3. Royal Mail - Peel off the returns address label from your despatch note and affix to your parcel – note this is not a pre paid label - you will need to pay return postage costs - take the parcel to any post office - obtain & retain proof of postage for your records
All Royal Mail returns should be sent back in the original bag where possible to the following address:
Prolog Phase 3
Notts NG15 0DJ
Should you have any concerns about your return parcel arriving safely, we would recommend you consider Royal Mail parcel insurance as Cotton Traders are not liable for any return parcels damaged or lost in transit
For overseas returns click here for details on how to return an item to us.
Please note the above refers to goods purchased via Home Shopping only. Goods purchased from any of our retail stores or concessions must be returned to any retail store (excluding Boundary Mill stores) within 28 days of purchase.