Terms and Conditions - Australia Orders
Order by website - visit cottontraders.com.au
Order by telephone – 1800 290 733
To maintain our quality standards, we may monitor and record calls to enable us to ensure the highest level of service to our customers.
The right to refuse or restrict any order is reserved.
We accept all major credit and debit cards and can also accept payment by PayPal. Please note payment is taken at point of sale in Australian Dollars. Orders can only be placed via our website and any credit/debit cards used must be registered to the billing address. This is to protect you from the increased threat from Internet and Credit Card fraud.
Our aim is to deliver your order 3-4 working days from dispatch. This is subject to stock availability and excludes Sale periods. Delivery will be by DHL - Monday to Friday, during local country business hours, with a signature service.
Please note we are unable to deliver to PO Box addresses due to our trackable delivery service. Shipments may be subject to cross-border inspections by customs authorities, which may affect delivery times.
Cotton Traders charge $13.95 for a fully trackable delivery service.
These costs apply to single or multiple items.
If we send your order in separate parcels you will still only pay one delivery charge.
Free delivery offer is available on all orders over $130. Orders under the minimum order value will be charged delivery of $13.95 per order.
Cotton Traders Insurance
For just $0.91, in the unlikely event that your order does go missing in transit we'll arrange an investigation with our courier network and dispatch an immediate replacement, subject to availability. If stock is no longer available we will offer an immediate refund. Please delete from order form if not required.
Customs Duties and Charges
If the value of your order is in excess of AUD$1000, you may have to pay import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance.
If you are sending an order to another country (excluding EU countries), then the recipient of the order may have to pay import duties and taxes. Please note, customs policies vary widely from country to country. We recommend you contact your local customs office for further information.
Customers may cancel their contract (order) within 14 days of receipt of items & return for a refund.
Return costs of a cancelled order is the customer’s responsibility.
Any applicable delivery charges will also be refunded provided the entire order is returned including any promotional gifts that formed part of the original contract.
This is not intended to be a full statement of all your rights under Consumer Contract Regulations 2013.
The prices quoted are those ruling at the time of production. Due to circumstances beyond our control, prices may have to be altered up or down, including any alterations due to currency fluctuations. The correct price will be shown on your delivery note.
SHOPS protection only covers the direct ordering of products at the price specified in our catalogues.
Please note that some free gifts and promotions have a minimum spend to qualify. All our free gifts are chosen for specific promotions and can't be exchanged.
You can only use ONE Promotional Code per order. Some Promotional Codes may be intended for use by customers in another country only. If this is the case, you may contact our customer service team who may be able to supply an alternative Promotional Code, within reason.
We reserve the right to exchange a free gift featured within an offer for an alternative.
All promotions have an expiry date. Please check this before placing your order. To qualify for the correct promotion please quote the 4 digit Promotional Code which can be found on e-mail, catalogue or leaflet received.
Promotional discounts will be applied to all items; any items returned will be refunded minus discount.
All stock (including free gifts) is subject to availability. We will advise of current due in date at time of ordering. If this date changes & is estimated to be due 14 days or later, we will inform you in writing.
For the purpose of current EU consumer contract legislation all promotions associated with orders from Cotton Traders Ltd (including free gifts, prices, discounts, multi-buy savings and any other similar offers) will cease to be valid when stock is no longer available, unless otherwise stated.
Every care has been taken to ensure that the product descriptions and specifications are correct. The limitations of colour reproduction may mean a slight variation from the actual products can occur.
Please refer to our sizing guide for general measurements.
Click here for details on how to return an item to us.
Refunds and Exchanges
All orders returned back to Cotton Traders are automatically refunded back to the original payment method account.
Exchanges - providing you wish to change for an alternative size or colour only and contact us within 7 days of receipt of order. Please return as above and call us on 00 44 161 3747220.
If you have any queries please visit our Help section at cottontraders.com/help.
Cotton Traders House, Atlantic Street, Altrincham, Cheshire, WA14 5GZ, United Kingdom.
VAT Registration Number GB 677 393386.
Telephone calls to and from Cotton Traders Ltd may be recorded or monitored as part of our efforts to further improve service to our customers.
Your statutory rights are not affected by the above terms and conditions.